About This Site

To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

A hypervisor or node (these terms mean the same) is a single physical server that hosts multiple virtual private servers (VPS).

RackNerd operates hundreds of physical nodes/hypervisors within each datacenter location.

We maintain rigorous standards for our status page updates. Any service disruption, even if limited to a single node among hundreds in a location, is promptly reported on our status page to ensure full transparency.

In our commitment to full transparency, we diligently report all known issues or maintenance activities on this status page, even if it is a scheduled maintenance or a non-customer impacting event. This ensures you have comprehensive, up-to-date information about our infrastructure status at all times.

Interpreting Status Meanings

"Operational": This means all nodes are fully operational. There are no service disruptions on any of the physical servers in the respective location.

"Partial Outage": This typically indicates an issue with one or a small number of hypervisors in a location, not the entire datacenter. 99% of the time, this affects only a single hypervisor/node out of our entire infrastructure in that location. In such a case, most customers in that location are unaffected.

"Major Outage": This rare status indicates an issue affecting the entire location.

For VPS Customers

To find out which node your VPS is on, please watch our YouTube video tutorial by clicking HERE

Compare your node name with any reported issues in the detailed status updates below.

Important Notes

Individual hypervisor issues are not indicative of a location's overall performance. Most incidents remain isolated to specific node(s) without impacting the entire facility.

If you suspect there is an issue and the location is marked as operational, please read this guide.

For detailed information on current or past issues, please scroll down to the "Past Incidents" section to view the status updates for specific nodes.

Past Incidents

23rd May 2021

No incidents reported

22nd May 2021

Los Angeles DC-02 LAXKVM86nerd2DC02 (One KVM VPS Node in Los Angeles DC-02)

We are aware that LAXKVM86nerd2DC02 (one KVM VPS node in Los Angeles DC-02) is experiencing connectivity issues.

We are currently looking into this node further.

UPDATE: This is now resolved. It was a network related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

21st May 2021

No incidents reported

20th May 2021

Los Angeles DC-05 - Intermittent Network Connectivity

We are aware that some end-users may be experiencing symptoms of intermittent network connectivity for servers hosted out of our Los Angeles DC-05 location.

This network related issue has been escalated upstream (to Sharktech) and their network engineers are actively looking into the problem.

UPDATE: The routing issue with Los Angeles DC-05 was caused due to one of our upstream's aggregate switches being problematic - this has now been resolved and services in this location are back to normal operation. If you have any questions please feel free to reach out to us.

San Jose Datacenter San Jose KVM VPS Node (SJ120KVM) - Partial Network Outage

We are aware that SJ120KVM (one KVM VPS node in San Jose datacenter) is experiencing network connectivity issues.

We are currently looking into this node further.

-- Update --

We found the root cause and are still working with our upstreams to fix it. It appears to be a network routing related problem impacting a few select routes. This issue has been escalated upstream and we will report back with additional details once available.

UPDATE: The network routing issue has been resolved by the upstream. If you are still experiencing any issues please feel free to open a support ticket.

19th May 2021

No incidents reported