About This Site

To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

A hypervisor or node (these terms mean the same) is a single physical server that hosts multiple virtual private servers (VPS).

RackNerd operates hundreds of physical nodes/hypervisors within each datacenter location.

We maintain rigorous standards for our status page updates. Any service disruption, even if limited to a single node among hundreds in a location, is promptly reported on our status page to ensure full transparency.

In our commitment to full transparency, we diligently report all known issues or maintenance activities on this status page, even if it is a scheduled maintenance or a non-customer impacting event. This ensures you have comprehensive, up-to-date information about our infrastructure status at all times.

Interpreting Status Meanings

"Operational": This means all nodes are fully operational. There are no service disruptions on any of the physical servers in the respective location.

"Partial Outage": This typically indicates an issue with one or a small number of hypervisors in a location, not the entire datacenter. 99% of the time, this affects only a single hypervisor/node out of our entire infrastructure in that location. In such a case, most customers in that location are unaffected.

"Major Outage": This rare status indicates an issue affecting the entire location.

For VPS Customers

To find out which node your VPS is on, please watch our YouTube video tutorial by clicking HERE

Compare your node name with any reported issues in the detailed status updates below.

Important Notes

Individual hypervisor issues are not indicative of a location's overall performance. Most incidents remain isolated to specific node(s) without impacting the entire facility.

If you suspect there is an issue and the location is marked as operational, please read this guide.

For detailed information on current or past issues, please scroll down to the "Past Incidents" section to view the status updates for specific nodes.

Past Incidents

19th August 2021

No incidents reported

18th August 2021

Fiber3 - Intermittent Connectivity (One Shared Hosting Server)

Fiber3 server (one of our shared/reseller hosting servers) is having intermittent network connectivity.

Our team is currently working on it, we will update with more information shortly.

Update- This has been now resolved. If you are still experiencing any issues please feel free to open a support ticket.

Outage - NYRYZEN107(One Ryzen VPS Node in New York)

We are aware that NYRYZEN107(one Ryzen VPS node in New York) is experiencing network connectivity issues. We are currently looking into this node further.

UPDATE: This is now resolved. All VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

17th August 2021

No incidents reported

16th August 2021

No incidents reported

15th August 2021

New York Datacenter Outage - NYRYZEN107(One Ryzen VPS Node in New York)

We are aware that the node NYRYZEN107 is inaccessible at the moment. This appears to be related to a faulty RAM DIMM on this server - to avoid further issues/unexpected outages we are having the on-site datacenter technicians replace all RAM on this server physically.

We will update this incident once the node is back online.

UPDATE: The maintenance work is now completed, and the RAM DIMM's on this server have been replaced to avoid this issue from occurring again in the future. All VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.