The below maintenance window was scheduled and sent via e-mail to all ATLRYZEN100 customers. When this maintenance is active between the window of 3 PM to 4 PM EDT today, we will be moving this incident status to open.
As a precautionary measure, we will be performing the same maintenance task on ATLRYZEN101 which has also experienced some signs of symptoms recently, as the RAM for both of these servers came from the same batch. ATLRYZEN101 customers will get an e-mail shortly with the maintenance timeframe details.
UPDATE #1: The maintenance is about to begin on ATLRYZEN100. We are moving this status incident to "Open/Investigating" for the time being. We'll share additional updates as we progress further.
UPDATE #2: ATLRYZEN100 has been safely powered off. Facility hands have been instructed to begin working on this task. We will share additional updates as progress is made.
UPDATE #3: Work on ATLRYZEN100 is ongoing. We have also scheduled an emergency maintenance window for ATLRYZEN101 for 4PM to 5PM EDT today, affected ATLRYZEN101 customers have been sent an e-mail.
UPDATE #4: The work on ATLRYZEN100 is now completed. The server is now re-racked and VM's are now back online. We will continue monitoring ATLRYZEN100 to ensure stability.
We will be keeping this status incident open, and will share an additional update once we begin working on ATLRYZEN101.
UPDATE #5: ATLRYZEN101 has been safely powered off. Facility hands have been instructed to begin working on this task. We will share additional updates as progress is made.
UPDATE #6: The work on ATLRYZEN101 is now completed. The server is now re-racked and VM's are now back online. We will continue monitoring ATLRYZEN101 to ensure stability. We will be closing out this status incident now, if you have any questions please feel free to open a support ticket.
COPY OF SCHEDULED MAINTENANCE E-MAIL BELOW:
Hello,
You are receiving this e-mail because you have one or more VPS's located on the host node: ATLRYZEN100.
Maintenance Date: Monday, October 11, 2021
Maintenance Window: 3PM to 4PM EDT
During this maintenance, you will notice your VM go offline for about ~30-40 minutes at any point within the above specified maintenance window. Facility hands will be taking the server offline, moving it to the workbench, and properly replacing the RAM modules on this server, which our system administrators believe will assist with the unexpected shutdowns this node has experienced recently. After the RAM modules are replaced, facility hands will be re-racking the server and ensure proper power and network cabling, at which point VM's will be automatically booted up again.
We apologize for any inconvenience caused. Please feel free to contact us by opening a support ticket in your client area if you have any questions or concerns.
Thank you,
RackNerd Support Department
[email protected]
