Some systems are experiencing issues

About This Site

To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

Interpreting Status Meanings

For VPS Customers

Important Notes

Past Incidents

15th April 2022

San Jose Datacenter Outage - SJ136KVM

We are aware that SJ136KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter Scheduled Maintenance: CHIRYZEN105

Scheduled maintenance for CHIRYZEN105 (one Ryzen KVM VPS Node in Chicago) is about to commence. Affected customers were sent an e-mail notification with advance notice (and details) in anticipation of this scheduled maintenance event.

We will update this status incident once the scheduled maintenance window has been concluded.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Seattle Datacenter Scheduled Maintenance: SEA103KVM

Scheduled maintenance for SEA103KVM (one KVM VPS Node in Seattle) is about to commence. Affected customers were sent an e-mail notification with advance notice (and details) in anticipation of this scheduled maintenance event.

We will update this status incident once the scheduled maintenance window has been concluded.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE - SJ126KVM

We are aware that SJ126KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

14th April 2022

San Jose Datacenter Outage - SJ123KVM (One KVM VPS Node in San Jose)

We are aware that SJ123KVM (one KVM VPS node in San Jose) is currently not accessible.

We are currently looking into this node further.

UPDATE: This was a network routing issue with one of the network carriers in the network blend (Telia) - this has now been resolved. If you’re still experiencing any issues accessing your VM on SJ123KVM feel free to open a support ticket and we’d be happy to assist.

San Jose Datacenter Outage-SJ151KVM (One KVM VPS Node in San Jose)

We are aware that SJ151KVM (one KVM VPS Node in San Jose) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: We are still troubleshooting this machine physically, with the help of on-site datacenter technicians. We will share another update shortly. Thank you for your patience.

UPDATE: The server is currently on the workbench, and on-site datacenter technicians are still investigating into the issue with SJ151KVM.

UPDATE: This has been resolved.

13th April 2022

Chicago Datacenter Outage- CHI114KVM

We are aware that CHI114KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

12th April 2022

Los Angeles DC-02 Outage-LAXSSD770nerd1DC02

It appears that LAXSSD770nerd1DC02 has gone offline again, and this time around we were able to see symptoms of a possible hardware issue based on what we can see on a preliminary basis on the server logs.

UPDATE: Because there is a possible hardware related issue with this physical host node, we are going to be taking this server offline physically to the work bench to further troubleshoot and identify which hardware component needs further replacement.

We will begin working on this immediately. Thank you for your patience while we work on this.

UPDATE: We have determined a potential problematic Hardware RAID controller, and at this time, it has been replaced. This server is now back online, and VM's hosted on it are in the process of booting up. If you have any questions or if you're still experiencing any issues, please feel free to open a support ticket and we'd be happy to assist.

Los Angeles DC-02 Outage-LAXSSD770nerd1DC02

We are aware that LAXSSD770nerd1DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

11th April 2022

Los Angeles DC-02 FIber6 ( Shared/Reseller Hosting Server in Los Angeles )

We are aware that FIber6 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Seattle Datacenter SEA103KVM

We are aware that SEA103KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

10th April 2022

Fiber8 (One Shared/Reseller Hosting Server in Los Angeles)

We are aware that our Fiber8 server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.