Past Incidents

We are aware that SJ139KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: We are still working on this, you may notice intermittent connectivity in the meantime.

UPDATE: We've narrowed down the issue to a RAID Controller issue, we are currently working to replace the RAID controller on this system.

UPDATE: We have replaced the RAID controller on this system and will continue to monitor the stability of this machine. All VM's should be online and responsive again. Please feel free to open a support ticket if you are still experiencing any issues.

We are aware that DAL119KVM is currently offline.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: Because of the recent numerous outages on this particular host node, we believe there may be a PSU related issue (perhaps, PSU that is going bad) on this physical host node which is causing an unstable power connection to this node. On-site datacenter technicians are checking further and we will replace the PSU if necessary.

UPDATE: On-site datacenter technicians are aware and actively working on this node.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that CHI112KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DAL119KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DAL107KVM and DAL108KVM are currently experiencing connectivity issues.

We are currently looking into this two nodes further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that NYRN120KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that NYRN124KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that LAXSSD4017nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that LAXSSD5009nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.