All systems are operational

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To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

Interpreting Status Meanings

For VPS Customers

Important Notes

Past Incidents

8th July 2022

No incidents reported

7th July 2022

Dallas Datacenter DAL119KVM (One KVM VPS Node in Dallas)

We are seeing intermittent issues again with DAL119KVM -- we are going to have on-site technicians further troubleshoot this node to identify which piece of hardware is causing the problem.

During this time, you may notice moments of unavailable connectivity. Thank you for your patience during this time as we work towards implementing a permanent resolution towards this node.

UPDATE: This server is now back online, on-site technicians have reseated several components. If any further issues persist, we will proceed with scheduling a motherboard replacement.

Los Angeles DC-02 Fiber11 (One Shared/Reseller Hosting Server in Los Angeles)

We are aware that Fiber11 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Dallas Datacenter OUTAGE - DAL121KVM

We are aware that DAL121KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

SG1000 (One Shared/Reseller Hosting Server in Singapore)

We are aware that SG1000 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

6th July 2022

New York Datacenter Outage - NYRYZEN105

We are aware that NYRYZEN105 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

5th July 2022

San Jose Datacenter Outage - SJ126KVM

We are aware that SJ126KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

SG1000 (One Shared/Reseller Hosting Server in Singapore)

We are aware that SG1000 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Dallas Datacenter Outage - DAL119KVM

We are aware that DAL119KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter Outage - NYRN120KVM

We are aware that NYRN120KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter Outage -SJ139KVM

We are aware that SJ139KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: We are still working on this, you may notice intermittent connectivity in the meantime.

UPDATE: We've narrowed down the issue to a RAID Controller issue, we are currently working to replace the RAID controller on this system.

UPDATE: We have replaced the RAID controller on this system and will continue to monitor the stability of this machine. All VM's should be online and responsive again. Please feel free to open a support ticket if you are still experiencing any issues.

Dallas Datacenter Outage - DAL119KVM

We are aware that DAL119KVM is currently offline.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: Because of the recent numerous outages on this particular host node, we believe there may be a PSU related issue (perhaps, PSU that is going bad) on this physical host node which is causing an unstable power connection to this node. On-site datacenter technicians are checking further and we will replace the PSU if necessary.

UPDATE: On-site datacenter technicians are aware and actively working on this node.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter Outage - CHI112KVM

We are aware that CHI112KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

4th July 2022

San Jose Datacenter Outage - SJ148KVM

We are aware that SJ148KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Dallas Datacenter Outage - DAL119KVM

We are aware that DAL119KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

3rd July 2022

Chicago Datacenter OUTAGE - CHI114KVM

We are aware that CHI114KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Dallas Datacenter DAL107KVM and DAL108KVM

We are aware that DAL107KVM and DAL108KVM are currently experiencing connectivity issues.

We are currently looking into this two nodes further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.