All systems are operational

About This Site

To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

Interpreting Status Meanings

For VPS Customers

Important Notes

Past Incidents

17th May 2023

No incidents reported

16th May 2023

Miami Datacenter OUTAGE - MIA1000 and MIA2000 (Two Shared/Reseller Hosting Servers in Miami)

We are aware that MIA1000 and MIA2000 server (two Shared/Reseller Hosting Servers in Miami) are currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 Fiber2 - Web Server Service (One Shared Hosting Server in Los Angeles DC-02)

We are currently investigating the web server service being unavailable on Fiber2. We will update this status incident once additional updates are available.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Dallas Datacenter Outage -DAL128KVM

We are aware that DAL128KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: We will need to proceed with having the on-site datacenter technicians further investigate this server for potential hardware issues. You may notice intermittent connectivity during this time.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

15th May 2023

Seattle Datacenter OUTAGE - Seattle Datacenter

We are aware that there is currently a partial network outage in our Seattle datacenter location impacting some routes. Our network engineering team is currently looking into this further. We will have more information on this shortly.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN112KVM

We are aware that NYRN112KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

14th May 2023

New York Datacenter New York Datacenter - Generator Power

The region where our New York datacenter is physically located has experienced a city-wide power incident, impacting all structures in the downtown vicinity. This has resulted in no service disruptions, as our facility has seamlessly moved us over to generator power. Our teams are working together to monitor the issues and restore power services to normal as quickly as possible.

While we don't foresee any actual service interruption at this time, the risk of temporary power fluctuations cannot be completely ruled out. We will provide any further updates to this status incident as they become available.

UPDATE: Great news! As of 8:30PM EST, the New York datacenter facility was successfully transferred off of generator power and back to the primary utility power. After close monitoring and several secondary checks, we can safely say that the power incident has concluded. We saw no customer impacts and everything was functional as expected.

13th May 2023

No incidents reported

12th May 2023

Los Angeles DC-02 OUTAGE - LAXSSD2019nerd5DC02

We are aware that LAXSSD2019nerd5DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.