Some systems are experiencing issues

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To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

Interpreting Status Meanings

For VPS Customers

Important Notes

Past Incidents

8th July 2023

Dallas Datacenter OUTAGE - DAL101KVM

We are aware that DAL101KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Dallas Datacenter OUTAGE - DAL110KVM

We are aware that DAL110KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: As remotely accessing & rebooting this server did not resolve connectivity, we've requested assistance of our datacenter's remote hands team to physically troubleshoot this machine further.

While they diligently work on this, we ask for your patience and understanding. As soon as we have more information, we will share it here.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

7th July 2023

Atlanta Datacenter OUTAGE - ATL106KVM

We are aware that ATL106KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE - SJRYZEN100

We are aware that SJRYZEN100 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

6th July 2023

Los Angeles DC-02 OUTAGE - LAX010nerd4dc02WIN

We are aware that LAX010nerd4dc02WIN is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN102KVM

We are aware that NYRN102KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 Outage- LAX012nerd4dc02WIN

We are aware that LAX012nerd4dc02WIN is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 OUTAGE - LAX011nerd4dc02WIN

We are aware that LAX011nerd4dc02WIN is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Atlanta Datacenter OUTAGE - ATL125KVM

We are aware that ATL125KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

5th July 2023

No incidents reported

4th July 2023

Atlanta Datacenter OUTAGE - ATL125KVM

We are aware that ATL125KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Dallas Datacenter OUTAGE - DAL111KVM

We are aware that DAL111KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Seattle Datacenter OUTAGE - SEA109KVM

We are aware that SEA109KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 OUTAGE - LAXSSD4030nerd6DC02

We are aware that LAXSSD4030nerd6DC02 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now completed. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

3rd July 2023

Los Angeles DC-02 OUTAGE - LAXSSD4038nerd6DC02

We are aware that LAXSSD4038nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now completed. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 OUTAGE - LAXSSD4014nerd6DC02 (One KVM VPS Node in Los Angeles)

We are aware that LAXSSD4014nerd6DC02 (one of our KVM VPS nodes in Los Angeles) is currently experiencing issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: We are still looking into this. Thank you for your patience.

UPDATE: The RAID Controller on this server appears to be having issues. Our systems administrators are currently troubleshooting further with the on-site datacenter technicians accordingly. Further updates to follow.

UPDATE: We are still working on this. We will be sure to post additional updates once available.

UPDATE: A RAID rebuild is currently underway for this node. To maintain integrity and ensure best practices given the situation, we will conduct this operation offline. Based on our current observations, the rebuild is advancing at a rate of approximately 1% every 5 to 10 minutes. We ask for your patience as this procedure moves through the process.

UPDATE: This matter is now addressed. We have communicated additional details to customers hosted on this node via email. Please don't hesitate to contact us if you're still encountering any problems or if you need further assistance.