All systems are operational

About This Site

To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

A hypervisor or node (these terms mean the same) is a single physical server that hosts multiple virtual private servers (VPS).
RackNerd operates hundreds of physical nodes/hypervisors within each datacenter location.
We maintain rigorous standards for our status page updates. Any service disruption, even if limited to a single node among hundreds in a location, is promptly reported on our status page to ensure full transparency.
In our commitment to full transparency, we diligently report all known issues or maintenance activities on this status page, even if it is a scheduled maintenance or a non-customer impacting event. This ensures you have comprehensive, up-to-date information about our infrastructure status at all times.

Interpreting Status Meanings

"Operational": This means all nodes are fully operational. There are no service disruptions on any of the physical servers in the respective location.
"Partial Outage": This typically indicates an issue with one or a small number of hypervisors in a location, not the entire datacenter. 99% of the time, this affects only a single hypervisor/node out of our entire infrastructure in that location. In such a case, most customers in that location are unaffected.
"Major Outage": This rare status indicates an issue affecting the entire location.

For VPS Customers

To find out which node your VPS is on, please watch our YouTube video tutorial by clicking HERE
Compare your node name with any reported issues in the detailed status updates below.

Important Notes

Individual hypervisor issues are not indicative of a location's overall performance. Most incidents remain isolated to specific node(s) without impacting the entire facility.
If you suspect there is an issue and the location is marked as operational, please read this guide.
For detailed information on current or past issues, please scroll down to the "Past Incidents" section to view the status updates for specific nodes.

North America

Los Angeles DC-02

Operational

Los Angeles DC-03

Operational

Utah Datacenter

Operational

San Jose Datacenter

Operational

Seattle Datacenter

Operational

Chicago Datacenter

Operational

Dallas Datacenter

Operational

New York Datacenter

Operational

New Jersey Datacenter

Operational

Atlanta Datacenter

Operational

Tampa Datacenter

Operational

Ashburn Datacenter

Operational

Montreal Datacenter

Operational

Miami Datacenter

Operational

Europe

London Datacenter

Operational

Amsterdam Datacenter

Operational

Frankfurt Datacenter

Operational

Strasbourg Datacenter

Operational

Dublin Datacenter

Operational

Asia

Singapore Datacenter

Operational

Past Incidents

12th July 2023

Los Angeles DC-02 Partial Network Routing Issue in Los Angeles DC-02

As a follow up to today's earlier network incident in Los Angeles DC-02, we are aware of a few select servers that are still experiencing connectivity / routing issues. We are looking into these individually.

We will update once everything looks to be fully resolved from our end.

UPDATE: Things look to be stabilizing. Before we close this out as fully resolved, we will continue to keep a close eye on the network to ensure everything remains optimal. In the meantime, we will move this incident to "Watching" status.

UPDATE: We have been monitoring the status of the Los Angeles DC-02 network, and conclude it to be stable, without any issues or hiccups. This is now considered fully resolved and we will now proceed to close out this status incident.

Los Angeles DC-02 BGP Network Fluctuation - Los Angeles DC-02

We are aware of temporary fluctuations in BGP (when originating from a select few network routes) within our Los Angeles DC-02 datacenter location.

Network Engineers are actively looking into this issue, and our plan at the moment is to re-route against the problematic carrier. In the meantime, you should not notice a complete outage or downtime during this time, as only a select few network routes seem to be impacted.

ETA for a full and complete resolution on this is 1 hour or less.

UPDATE: This is now resolved, all routes should be back to normal. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE -SJ126KVM

We are aware that SJ126KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE - SJ119KVM

We are aware that SJ119KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

11th July 2023

No incidents reported

10th July 2023

Dallas Datacenter OUTAGE - DAL135KVM

We are aware that DAL135KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

9th July 2023

Seattle Datacenter OUTAGE - SEA109KVM

We are aware that SEA109KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

8th July 2023

Dallas Datacenter OUTAGE - DAL101KVM

We are aware that DAL101KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Dallas Datacenter OUTAGE - DAL110KVM

We are aware that DAL110KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: As remotely accessing & rebooting this server did not resolve connectivity, we've requested assistance of our datacenter's remote hands team to physically troubleshoot this machine further.

While they diligently work on this, we ask for your patience and understanding. As soon as we have more information, we will share it here.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

7th July 2023

Atlanta Datacenter OUTAGE - ATL106KVM

We are aware that ATL106KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.