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About This Site

To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

Interpreting Status Meanings

For VPS Customers

Important Notes

Past Incidents

9th January 2024

New York Datacenter outage - NYRN199KVM

We are aware that NYRN199KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter Outage -SJ131KVM

We are aware that SJ131KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

8th January 2024

San Jose Datacenter Outage -SJ131KVM

We are aware that SJ131KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN220KVM

We are aware that NYRN220KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter Scheduled Maintenance - 7950XNY206

The following node will be going offline shortly for scheduled maintenance. Affected customers were already sent an email earlier with the maintenance details.

7950XNY206

We will update this status incident once the maintenance window has been completed.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter OUTAGE - CHI112KVM

We are aware that CHI112KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

7th January 2024

No incidents reported

6th January 2024

Los Angeles DC-02 OUTAGE - LAXSSD5008nerd3DC02

We are aware that LAXSSD5008nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: A resolution strategy has been identified and put into motion (affected clients were sent an email with details). We will be closing out this status incident for the time being, we remain available 24x7 to assist. Please feel free to reach out to us via support ticket if you have any questions.

San Jose Datacenter OUTAGE - SJ142KVM

We are aware that SJ142KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Seattle Datacenter OUTAGE - SEA104KVM

We are aware that SEA104KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

5th January 2024

San Jose Datacenter OUTAGE - SJ214KVM, SJ213KVM, SJ212KVM, SJ211KVM, SJ208KVM, SJ207KVM, SJ206KVM, SJ205KVM, SJRYZEN101 & SJRYZEN102

We are aware that SJ214KVM, SJ213KVM, SJ212KVM, SJ211KVM, SJ208KVM, SJ207KVM, SJ206KVM, SJ205KVM, SJRYZEN101 & SJRYZEN102 are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: The issue has been resolved with the exception of 4 nodes which are still offline: SJ206KVM, SJ214KVM, SJ211KVM, and SJ207KVM

We are investigating the issue of these 4 nodes (SJ206KVM, SJ214KVM, SJ211KVM, and SJ207KVM) and will share another update within this status incident once more information is available.

UPDATE: We resolved the issue with connectivity on those 4 nodes. All nodes mentioned in this status incident are now back online. If your VM is hosted within any of these mentioned nodes - you should be back online by now, but if you are still experiencing issues, please open a support ticket and we'll be sure to assist.

New York Datacenter Scheduled Maintenance - 7950XNY202

The following node will be going offline shortly for scheduled maintenance. Affected customers were already sent an email earlier with the maintenance details.

7950XNY202

We will update this status incident once the maintenance window has been completed.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter OUTAGE - Partial network outage in Chicago

We are aware of a partial network outage in Chicago. Our upstream providers and network engineers are looking into this further, and we will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter OUTAGE - CHI113KVM

We are aware that CHI113KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter Outage - SJ170KVM

We are aware that SJ170KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

4th January 2024

Atlanta Datacenter OUTAGE - ALTRYZEN100

We are aware that ALTRYZEN100 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.