Past Incidents

We are aware that CHI117KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

A scheduled maintenance window event is currently ongoing for one of our physical hypervisors in Chicago, CHI115KVM. Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details.

This maintenance is now in progress, and being actively worked on. We will update this status incident once fully resolved.

UPDATE: This is still being worked on. We appreciate your patience.

UPDATE: We are still experiencing symptoms with this host node post maintenance. At this time, we are preparing a device replacement. No data loss is anticipated, as we will be transplanting the existing drives on CHI115KVM over to the new physical host node.

This will take additional time for us to work on and we appreciate your patience.

UPDATE: We have completed the device swap, and we are currently in the monitoring phase to ensure the effectiveness of this solution. We will keep a close eye on this node over the next 24 hours to ensure stability. In the meantime, we will go ahead and mark this incident as resolved, as all VM's hosted on CHI115KVM should now be online and accessible.

We are aware that MIA1000 (One Shared/Reseller Hosting Server in Miami) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that SJ227KVM is currently experiencing some issues against newly created VMs. We had to reboot the host-node - SJ202KVM

We will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that SJ101KVM ,SJ103KVM ,SJ104KVM,SJ107KVM, SJ109KVM ,SJ173KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that ATL135KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

A scheduled maintenance window event is currently ongoing for one of our physical hypervisors in Atlanta, ATL109KVM. Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details.

This maintenance is now in progress, and being actively worked on. To summarize the maintenance event, our remote hands team in Atlanta will be replacing the failed RAM on this server to address the stability issues with this server.

UPDATE: We are still working on this and apologize for the delay.

UPDATE: This is back online, however, the node is still experiencing stability issues. We are still further looking into it.

UPDATE: The ATL109KVM node is back online after the RAM replacement, but we encountered another unrelated issue after the maintenance was completed. Our engineering teams are continuing to investigate and work towards a permanent resolution. Some customers may experience intermittent downtime or reboots until this incident is fully resolved. We sincerely apologize for the ongoing disruption and appreciate your patience as we work to restore full stability.

UPDATE: We are aiming to restore full stability for this node within the next 24 hours. We will share additional information once available. Thank you for your patience.

UPDATE: We are still working on this and have sent an email to affected ATL109KVM customers with more details. For the time being services are online and we have a plan in place for re-introducing full stability for this node.

UPDATE: We have run into some unexpected complications, and our datacenter engineers are actively working on the host node. We are replacing any problematic hardware components from inventory, and at the same time we have already begun the process of overnight'ing additional replacement hardware components to the Atlanta datacenter, should we need to utilize them.

We expect to have a full resolution in place for the ATL109KVM host node by tomorrow. Thank you for your continued patience and understanding.

UPDATE: The package containing the required components is currently in transit and expected to reach Atlanta by tomorrow, based on the tracking details provided by the carrier.

In the interim, we have been working closely with our datacenter partner to explore alternatives from their spare inventory to mitigate the impact.

We now anticipate having a complete resolution to this incident by the end of the day tomorrow, Monday, April 22nd, and appreciate your patience.

UPDATE: This is now fully resolved and VM's are now back online. If you are still experiencing any issues with your VM hosted on ATL109KVM node, please feel free to open a support ticket and we'll take a look.

We are aware that LAXSSD2006nerd5DC02 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that LAXSSD1150nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that CHIRYZEN100 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that SEA101KVM SEA102KVM SEA109KVM SEA107KVM SEA132KVM SEA136KVM are currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that SEA130KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that CHI115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.