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To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

Interpreting Status Meanings

For VPS Customers

Important Notes

Past Incidents

3rd May 2024

New York Datacenter OUTAGE - NYRYZEN101

We are aware that NYRYZEN101 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

2nd May 2024

Los Angeles DC-02 Los Angeles DC-02 -- IPv6 Connectivity Issues

We are aware that IPv6 connectivity is currently experiencing issues in our Los Angeles DC-02 location. Our upstream provider is actively investigating this and will work to restore IPV6 connectivity back to normal operations ASAP.

In the meantime, connectivity via IPv4 remains fully available. However, if your OS is configured to ping out using IPv6 by default, you may experience outbound connectivity issues for the meantime.

We will have this resolved shortly and will share additional updates on this status incident once resolved.

UPDATE: Some IPv6 ranges are restored back to normal operation, there are still a portion that are being worked on. We will update once this is fully resolved.

UPDATE: Our upstream provider is performing an emergency reboot to the core routers in order to apply a permanent fix, services may be inaccessible for up to 15-30 minutes. We appreciate your patience as we work to restore full network stability.

UPDATE: The issue is now resolved with the exception of one of our IPv6 ranges (which appears to be an unrelated issue). That range is being looked into and should also be coming back online soon.

UPDATE: This is fully resolved. Please open a support ticket if you are still experiencing any issues after this point.

1st May 2024

Los Angeles DC-02 OUTAGE - fiber2 Shared Hosting Server

We are aware that the fiber2 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter Outage - CHI114KVM

We are aware that CHI114KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Miami Datacenter Outage - MIA1000 Shared Hosting Server

We are aware that MIA1000 Shared Hosting Server is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 Rebooted - LAXSSD1080nerd2DC02

We are aware that LAXSSD1080nerd2DC02 is currently experiencing some issues against newly created VMs. We had to reboot the host-node - LAXSSD1080nerd2DC02

We will provide additional updates on this matter once we have more information.

Update : This is resolved now.

30th April 2024

San Jose Datacenter Outage - SJ159KVM

We are aware that SJ159KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 Partial Network Incident - Los Angeles Datacenter

We are aware that a portion of nodes (less than 10x VPS nodes) in our Los Angeles DC-02 location is experiencing packet loss. We're actively looking into this issue and will report back with additional details as soon as possible.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 Outage - LAXSSD1081nerd2DC02

We are aware that LAXSSD1081nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 Outage- DC02LAXSSD1070nerd2

We are aware that DC02LAXSSD1070nerd2 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

29th April 2024

New York Datacenter Outage - NYRYZEN102

We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter Outage- CHI116KVM

We are aware that CHI116KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE - SJ225KVM

We are aware that "SJ225KVM" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

28th April 2024

No incidents reported