All systems are operational

About This Site

To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

Interpreting Status Meanings

For VPS Customers

Important Notes

Past Incidents

29th May 2024

New York Datacenter Outage - NYRYZEN100

We are aware that NYRYZEN100 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Atlanta Datacenter OUTAGE - ATL105KVM

We are aware that ATL105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter OUTAGE - CHI116KVM

We are aware that CHI116KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

28th May 2024

Miami Datacenter Outage - MIA3000 Shared Hosting Server

We are aware that MIA3000 Shared Hosting Server is experiencing MySQL connectivity issues. We are currently looking into this node further.

UPDATE: It was due to MYSQL service is missing from the system checkconfig due to an unexpected end result of the server update. We need to narrow down this issue by going through all the system configs and fixed it finally. We initially thought it wad due to a MYSQL variable issue, but later figured it through checking the system logs and solved it. MYSQL service is now working fine as always.

UPDATE: LVE issue is on going MIA3000 server which is causing the site downtime. We are actively working on this.

UPDATE: After enabling the "kmodlve" in the kernel parameter side, the LVE issue is fixed and the services are all loading fine now. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE: We are debugging into this further alongside with CloudLinux and cPanel support. It appears to be an edge/rare case that is impacting MySQL connections on this server. Please bare with us during this time. We will update once we have a full resolution on this.

UPDATE: CloudLinux support has implemented a fix to the edge case and at this time, the server is fully functional (including MySQL being fully operational). We are closely monitoring this server and are maintaining close communication with CloudLinux Support as needed. All websites should be functional at this time.

UPDATE: We are performing one final reboot to this server at this time in order to ensure the fixes are applied permanently (and also to boot to the latest available CloudLinux kernel). Access to MIA3000 may be temporarily unavailable for a few minutes while the reboot occurs. We appreciate your patience, and will update this status incident once the server has been successfully rebooted.

UPDATE: This has been completed successfully.

San Jose Datacenter OUTAGE - SJ220KVM

We are aware that SJ220KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE - SJ171KVM

We are aware that SJ171KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE - SJ168KVM

We are aware that SJ168KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE - SJ112KVM

We are aware that SJ112KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - 7950XNY300

We are aware that 7950XNY300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

27th May 2024

Miami Datacenter Outage - MIA3000 Shared Hosting Server

We are aware that MIA3000 Shared Hosting Server is experiencing network connectivity issues. We are currently looking into this node further.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter OUTAGE - CHI111KVM

We are aware that CHI111KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter Outage - NYRN173KVM

We are aware that NYRN173KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE: It's getting up to 100% packet loss when accessing the server from outside. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

26th May 2024

Miami Datacenter Outage - MIA3000 Shared Hosting Server

We are aware that MIA3000 Shared Hosting Server is experiencing network connectivity issues. We are currently looking into this node further.

UPDATE: This is now resolved. It was a network glitch on the server end. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

25th May 2024

Dallas Datacenter OUTAGE - DAL116KVM

We are aware that DAL116KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Singapore Datacenter OUTAGE - SG1000 Shared Hosting Server

We are aware that "SG1000 Shared Hosting Server" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Miami Datacenter Outage - MIA3000 Shared Hosting Server

We are aware that MIA3000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter Outage - SJ178KVM

We are aware that SJ178KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.