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About This Site

To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

Interpreting Status Meanings

For VPS Customers

Important Notes

Past Incidents

6th September 2024

Los Angeles DC-02 OUTAGE - fiber12 Shared Hosting Server

We are aware that f fiber12 Shared Hosting Server is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

5th September 2024

New York Datacenter Outage - NYRN106KVM

We are aware that one of our KVM VPS host nodes in New York, NYRN106KVM, is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: We are still troubleshooting this, it appears to be related to an underlying hardware problem. While we are actively working on this, this may take some time to properly troubleshoot before any progress is made here. Rest assured, we'll share additional updates within this status incident once available. We sincerely appreciate your patience.

UPDATE: A resolution plan is currently in progress and is being actively executed by our technicians. We will provide another update on here once a full conclusion has been reached.

UPDATE: We have identified and initiated a resolution strategy (affected clients have been notified via email with details). We are now closing this status incident, but our support team is available 24/7 for any further assistance. Please don't hesitate to contact us via support ticket if you have any questions.

Strasbourg Datacenter Strasbourg, France — IP Routing Issues

We are investigating a partial network routing issue impacting ranges in our Strasbourg, France location (specifically the IPs beginning with 92.119.x.x and 88.218.x.x).

We will update once we have more information available.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Miami Datacenter Outage - MIA2000 Shared Hosting Server

We are aware that MIA2000 Shared Hosting Server is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

4th September 2024

Ashburn Datacenter OUTAGE - ASH108KVM

We are aware that ASH108KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN115KVM

We are aware that NYRN115KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN122KVM

We are aware that NYRN122KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Ashburn Datacenter OUTAGE - ASH108KVM

We are aware that ASH108KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

3rd September 2024

Chicago Datacenter OUTAGE - CHI154KVM

We are aware that CHI154KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter Scheduled Maintenance: SJ220KVM, SJ112KVM, SJ109KVM, SJ107KVM, SJ171KVM, SJ168KVM

A scheduled maintenance window event is currently ongoing within one of our cabinets in our San Jose datacenter, which impacts 6x physical hypervisors in this location (SJ220KVM, SJ112KVM, SJ109KVM, SJ107KVM, SJ171KVM, SJ168KVM). Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details.

This maintenance is now in progress, and being actively worked on. We will update this status incident once fully resolved.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

2nd September 2024

No incidents reported

1st September 2024

Chicago Datacenter Outage - CHI116KVM

We are aware that CHI116KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Dallas Datacenter OUTAGE - DAL111KVM

We are aware that DAL111KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.