All systems are operational

About This Site

To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

A hypervisor or node (these terms mean the same) is a single physical server that hosts multiple virtual private servers (VPS).
RackNerd operates hundreds of physical nodes/hypervisors within each datacenter location.
We maintain rigorous standards for our status page updates. Any service disruption, even if limited to a single node among hundreds in a location, is promptly reported on our status page to ensure full transparency.
In our commitment to full transparency, we diligently report all known issues or maintenance activities on this status page, even if it is a scheduled maintenance or a non-customer impacting event. This ensures you have comprehensive, up-to-date information about our infrastructure status at all times.

Interpreting Status Meanings

"Operational": This means all nodes are fully operational. There are no service disruptions on any of the physical servers in the respective location.
"Partial Outage": This typically indicates an issue with one or a small number of hypervisors in a location, not the entire datacenter. 99% of the time, this affects only a single hypervisor/node out of our entire infrastructure in that location. In such a case, most customers in that location are unaffected.
"Major Outage": This rare status indicates an issue affecting the entire location.

For VPS Customers

To find out which node your VPS is on, please watch our YouTube video tutorial by clicking HERE
Compare your node name with any reported issues in the detailed status updates below.

Important Notes

Individual hypervisor issues are not indicative of a location's overall performance. Most incidents remain isolated to specific node(s) without impacting the entire facility.
If you suspect there is an issue and the location is marked as operational, please read this guide.
For detailed information on current or past issues, please scroll down to the "Past Incidents" section to view the status updates for specific nodes.

North America

Los Angeles DC-02

Operational

Los Angeles DC-03

Operational

Utah Datacenter

Operational

San Jose Datacenter

Operational

Seattle Datacenter

Operational

Chicago Datacenter

Operational

Dallas Datacenter

Operational

New York Datacenter

Operational

New Jersey Datacenter

Operational

Atlanta Datacenter

Operational

Tampa Datacenter

Operational

Ashburn Datacenter

Operational

Montreal Datacenter

Operational

Miami Datacenter

Operational

Europe

London Datacenter

Operational

Amsterdam Datacenter

Operational

Frankfurt Datacenter

Operational

Strasbourg Datacenter

Operational

Dublin Datacenter

Operational

Asia

Singapore Datacenter

Operational

Past Incidents

6th October 2024

San Jose Datacenter OUTAGE - 7950XSJ302

We are aware that 7950XSJ302 is currently experiencing issues. We acknowledge that the node is experiencing persistent issues. We want to assure you that we are actively addressing these recurring problems and are diligently working towards implementing a durable solution. We appreciate your patience as we strive to resolve this matter conclusively.

We will provide additional updates on this matter once we have more information.

UPDATE: The issue has been resolved, and VMs are now accessible. We are actively monitoring the situation to ensure the effectiveness and stability of the fix. If you encounter any further issues, please don't hesitate to open a support ticket, and we'll be glad to assist you promptly.

5th October 2024

San Jose Datacenter OUTAGE - 7950XSJ302

We are aware that 7950XSJ302 is currently experiencing some issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Ashburn Datacenter OUTAGE - ASH116KVM

We are aware that ASH116KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter OUTAGE-7950XCHI301

We are aware that 7950XCHI301 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

4th October 2024

San Jose Datacenter OUTAGE - SJ166KVM

We are aware that SJ166KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Frankfurt Datacenter Outage - DE2000 Shared Hosting Server

We are aware that DE2000 Shared Hosting Server is currently experiencing connectivity issues.

We are currently looking into this server further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

3rd October 2024

New York Datacenter OUTAGE- NYRN101KVM

We are aware that NYRN101KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 OUTAGE - LAXSSD4025nerd6DC02

We are aware that LAXSSD4025nerd6DC02 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Dallas Datacenter OUTAGE - DAL111KVM

We are aware that DAL111KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

2nd October 2024

New York Datacenter Scheduled Maintenance - NYRN209KVM, NYRN111KVM, NYRN147KVM, NYRN123KVM

A scheduled maintenance window event is currently ongoing within one of our cabinets in our New York datacenter, which impacts 4x physical hypervisors in this location (NYRN209KVM, NYRN111KVM, NYRN147KVM, and NYRN123KVM). Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details.

This maintenance is now in progress, and being actively worked on. We will update this status incident once fully resolved.

Update : NYRN209KVM, NYRN111KVM, and NYRN123KVM—These three host nodes are back online. We will update this status incident for the rest of the "NYRN147KVM" once fully resolved.

Update "NYRN147KVM" - This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.