Some systems are experiencing issues

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To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

Interpreting Status Meanings

For VPS Customers

Important Notes

Past Incidents

7th October 2024

Chicago Datacenter Outage - CHI105KVM

We are aware that CHI105KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

6th October 2024

Los Angeles DC-02 OUTAGE - LAXSSD5010nerd3DC02

We are aware that LAXSSD5010nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: Our team is actively investigating the issue, which seems to be linked to a hardware-related problem on the hypervisor itself. Due to the nature of the issue, the diagnostic process may require a bit more time before we can implement a solution. We'll keep you informed with new developments as they occur in this status incident. Thank you for your understanding during this time.

UPDATE: Our technical team is now implementing a plan to resolve the issue. We will post a follow-up update on this status page once the situation has been fully addressed

UPDATE: We have identified and initiated a resolution strategy (affected clients have been notified via email with details). We are now closing this status incident, but our support team is available 24/7 for any further assistance. Please don't hesitate to contact us via support ticket if you have any questions.

San Jose Datacenter OUTAGE - 7950XSJ302

We are aware that 7950XSJ302 is currently experiencing issues. We acknowledge that the node is experiencing persistent issues. We want to assure you that we are actively addressing these recurring problems and are diligently working towards implementing a durable solution. We appreciate your patience as we strive to resolve this matter conclusively.

We will provide additional updates on this matter once we have more information.

UPDATE: The issue has been resolved, and VMs are now accessible. We are actively monitoring the situation to ensure the effectiveness and stability of the fix. If you encounter any further issues, please don't hesitate to open a support ticket, and we'll be glad to assist you promptly.

5th October 2024

San Jose Datacenter OUTAGE - 7950XSJ302

We are aware that 7950XSJ302 is currently experiencing some issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Ashburn Datacenter OUTAGE - ASH116KVM

We are aware that ASH116KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter OUTAGE-7950XCHI301

We are aware that 7950XCHI301 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

4th October 2024

San Jose Datacenter OUTAGE - SJ166KVM

We are aware that SJ166KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Frankfurt Datacenter Outage - DE2000 Shared Hosting Server

We are aware that DE2000 Shared Hosting Server is currently experiencing connectivity issues.

We are currently looking into this server further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

3rd October 2024

New York Datacenter OUTAGE- NYRN101KVM

We are aware that NYRN101KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 OUTAGE - LAXSSD4025nerd6DC02

We are aware that LAXSSD4025nerd6DC02 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Dallas Datacenter OUTAGE - DAL111KVM

We are aware that DAL111KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.