Some systems are experiencing issues

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To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

Interpreting Status Meanings

For VPS Customers

Important Notes

Past Incidents

7th November 2024

Dallas Datacenter Rebooted - DAL177KVM

We are aware that is currently experiencing some issues against newly created VMs. We had to reboot the host-node - DAL177KVM

We will provide additional updates on this matter once we have more information.

UPDATE : We are aware that the host-node DAL177KVM currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

6th November 2024

Strasbourg Datacenter OUTAGE- FR119nerd3KVM, FR112nerd2KVM and FR117nerd3KVM

We are aware that FR119nerd3KVM, FR112nerd2KVM and FR117nerd3KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Miami Datacenter OUTAGE - MIA1000 Shared Hosting Server

We are aware that MIA1000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

5th November 2024

San Jose Datacenter Outage - SJ213KVM

We are aware that SJ213KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 Outage - LAXSSD7002nerd2DC02

We are aware that LAXSSD7002nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Dallas Datacenter Outage - 7950XDAL303

We are aware that 7950XDAL303 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

4th November 2024

San Jose Datacenter Outage- 7950XSJ300

We are aware that 7950XSJ300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: We are still investigating the issues with this node, and appreciate your patience. We hope to have this resolved shortly.

UPDATE: We're still troubleshooting this machine with our remote hands team in San Jose. We currently have the issue narrowed down to a motherboard or PSU issue. We are currently attempting to resolve the issue with our spares. The storage/data on this node is unaffected, and will remain intact.

We are still working on potential solutions here, and in the meantime we did go ahead and overnight additional parts in the event that our existing inventory/spare parts are not compatible with this machine. As an estimate/ETA, please plan for a worse case scenario of an estimated resolution time of tomorrow (should we need to wait for our overnight package to arrive), or best case later today (in the event we are able to resolve using other avenues/parts).

UPDATE: The package is arriving at 1 PM local time today (a few hours from now). We'll keep you posted with our progress.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Dallas Datacenter OUTAGE - DAL111KVM

We are aware that DAL111KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN230KVM, NYRN231KVM and NYRN234KVM

We are aware that NYRN230KVM, NYRN231KVM and NYRN234KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - 7950XNY206

We are aware that 7950XNY206 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

3rd November 2024

San Jose Datacenter Outage - 7950XSJ300

We are aware that 7950XSJ300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter OUTAGE - CHI114KVM

We are aware that CHI114KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter Outage - SJ126KVM

We are aware that SJ126KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE-SJ131KVM

We are aware that SJ131KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.