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To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

Interpreting Status Meanings

For VPS Customers

Important Notes

Past Incidents

13th November 2024

New York Datacenter OUTAGE - NYRYZEN102

We are aware that NYRYZEN102 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 OUTAGE - Multiple host-nodes - Ryzen NVMe based LA DC-02 VPS services - LAX010nerd4dc02WIN LAX011nerd4dc02WIN LAX012nerd4dc02WIN LAX013nerd4dc02WIN LAX014nerd4dc02WIN LAX015nerd4dc02WIN LAX016nerd4dc02WIN LAX017nerd4dc02WIN LAX009nerd4dc02WIN

We are aware that "Multiple host nodes—Ryzen-based VPS services— LAX010nerd4dc02WIN LAX011nerd4dc02WIN LAX012nerd4dc02WIN LAX013nerd4dc02WIN LAX014nerd4dc02WIN LAX015nerd4dc02WIN LAX016nerd4dc02WIN LAX017nerd4dc02WIN LAX009nerd4dc02WIN" are offline.

We are investigating this node further and will provide additional updates once we have more information.

UPDATE: This appears to be an issue isolated to a specific cabinet. We are looking into it further.

UPDATE: All these nodes are back online with the exception of LAX011nerd4dc02WIN, LAX012nerd4dc02WIN, and LAX013nerd4dc02WIN. We are still troubleshooting these remaining three nodes and will update once additional information is available.

UPDATE: LAX013nerd4dc02WIN: This particular node is also back online.

UPDATE: LAX012nerd4dc02WIN: This particular node is also back online now. Only this LAX011nerd4dc02WIN node is offline as of now. We are still troubleshooting this remaining LAX011nerd4dc02WIN node and will update once additional information is available.

UPDATE: This is now all resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE : LAX015nerd4dc02WIN: This particular node was down for around 4 minutes, and it has been resolved immediately. All set now.

12th November 2024

Dallas Datacenter OUTAGE- 7950XDAL303

We are aware that 7950XDAL303 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

11th November 2024

Dallas Datacenter OUTAGE - DAL123KVM

We are aware that DAL123KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter OUTAGE - CHI117KVM

We are aware that CHI117KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN101KVM

We are aware that NYRN101KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN115KVM

We are aware that NYRN115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

10th November 2024

Los Angeles DC-02 Outage - LAXSSD5009nerd3DC02

We are aware that LAXSSD5009nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

9th November 2024

Chicago Datacenter OUTAGE-CHI112KVM

We are aware that CHI112KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.