All systems are operational

About This Site

To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

Interpreting Status Meanings

For VPS Customers

Important Notes

Past Incidents

1st December 2024

San Jose Datacenter OUTAGE - SJ126KVM

We are aware that SJ126KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 Outage - LAXSSD7003nerd2DC02

We are aware that LAXSSD7003nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

30th November 2024

Re: [SCHEDULED MAINTENANCE] Backend Related Improvements -- NON CLIENT IMPACTING

As a follow up to our previous maintenance (Incident ID 2576), we will soon be implementing the second and last phase of the backend optimizations towards RackNerd's web server infrastructure. RackNerd's Website and Client Portal will be undergoing scheduled maintenance for backend optimizations during the following timeframe:

Maintenance Start Date: December 1, 2024

Maintenance Start Time: 11:00 AM PST

Maintenance End Time: 12:00 PM PST

Impact: The RackNerd Website and Client Portal may experience up to 10 minutes of downtime at any point within this maintenance window. Client servers and hosted services will not be affected and will remain online.

If you require assistance during this maintenance timeframe, please e-mail us at [email protected], or submit a support ticket in our client area after the maintenance window is completed.

We will be moving this status incident to active once the maintenance window commences.

UPDATE: This is now in progress.

UPDATE: This has been completed.

29th November 2024

Los Angeles DC-02 Outage - fiber12 Shared Hosting Server

We are aware that fiber12 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter Outage - CHI116KVM

We are aware that CHI116KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter Outage - SJ193KVM

We are aware that SJ193KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter Outage - SJ182KVM

We are aware that SJ182KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

28th November 2024

New York Datacenter Outage - NYRYZEN102

We are aware that NYRYZEN102 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE-NYRN199KVM

We are aware that NYRN199KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE-NYRN199KVM

We are aware that NYRN199KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

27th November 2024

New York Datacenter OUTAGE - NYRN252KVM

We are aware that NYRN252KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Dallas Datacenter OUTAGE - DAL162KVM

We are aware that DAL162KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 OUTAGE - LAXSSD2003nerd5DC02 & LAXSSD7002nerd2DC02

We are aware that LAXSSD2003nerd5DC02 & LAXSSD7002nerd2DC02 are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

26th November 2024

New York Datacenter OUTAGE - NYRN117KVM

We are aware that NYRN117KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. It was a network related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE - SJ119KVM

We are aware that SJ119KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.