As a follow-up to the scheduled maintenance event we sent to affected customers via email on December 10, 2024 - please be aware that there is currently a scheduled maintenance event in our Los Angeles DC-03 location, which is now ongoing.
A web version of the maintenance notice that was sent can be found here for your reference: https://www.racknerd.com/dc03-maintenance.html
We will update this status incident with additional updates as we make progress. Thank You for your patience and understanding during this time.
UPDATE 11:00 AM PST: Progress is being made and servers are actively being unracked and transported to the new facility. We will update once additional information is available.
UPDATE 5:15 PM PST: Excellent progress is continuing to be made. We will share a more detailed update later this evening. We are continuing to work on this.
UPDATE 6:24 PM PST: Over 70% of our Los Angeles DC-03 footprint is now back online (at the new facility). This status incident is now being downgraded to a Partial Outage status, as we continue to work through the list of devices that are still offline and/or still need to be racked/cabled.
UPDATE 8:15 PM PST: We are pleased to report that over 90% of our Los Angeles DC-03 footprint is now back online and operational at the new facility. We have shifted our focus to reviewing still-offline devices on an individual server basis, as we continue to go through the list of servers that are still offline. Each server is being thoroughly reviewed to ensure it receives the necessary attention and proper handling. We are actively making progress and will share further updates once the situation is more situated. Thank you for your continued patience.
UPDATE 9:58 PM PST: We are nearing the finish line here, we are continuing to work on going through each server, one by one within all of our cabinets in this location, and ensuring that each server is showing positive power-on indicators. We will share another status update shortly.
UPDATE 10:10 PM PST: We are very much ahead of schedule, and we are pleased to report that we have fully completed this facility migration maintenance at this time. Please note that following a facility-wide migration of this nature, a few devices here and there may require manual attention. We have made every effort to verify and ensure that as many servers as possible have been powered on. Additionally, we have physically checked all servers in our cabinets to confirm they are showing power-on indicators.
If you are still experiencing issues or if your server in Los Angeles DC-03 remains inaccessible as of now, we recommend first checking SSH to ensure your software stacks are properly started. If SSH is not accessible, please verify the server status via IPMI. If you're unable to resolve the issue, please submit a support ticket, and we will investigate further on a case-by-case basis.
Our support team is available 24x7 to assist with any issues you may encounter.
