All systems are operational

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To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

Interpreting Status Meanings

For VPS Customers

Important Notes

Past Incidents

3rd February 2025

Frankfurt Datacenter OUTAGE- DE1000 Shared Hosting Server

We are aware that DE1000 Shared Hosting Server is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

2nd February 2025

No incidents reported

1st February 2025

Los Angeles DC-02 MySQL Issues - Fiber13 Shared Hosting Server

We are investigating a MySQL issue with the Fiber13 server (one of our shared hosting servers in Los Angeles). We will update this incident once more information is available.

Service availability may be intermittent while our engineers work on this issue.

UPDATE: Our senior engineers alongside with cPanel support are working on implementing a permanent solution. Service availability may fluctuate and be intermittent while this is being worked on. Thank you for your patience during this time.

UPDATE: The issue has been completely resolved. All websites hosted on Fiber13 are now loading as expected. We will continue to monitor the server closely to ensure stability. If you experience any issues, please reach out to our support team. Thank you for your patience.

San Jose Datacenter Outage - SJ130KVM

We are aware that SJ130KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter Outage - SJ194KVM

We are aware that SJ194KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

31st January 2025

Dallas Datacenter Outage - DAL127KVM, DAL130KVM, DAL142KVM, DAL143KVM

We are aware that DAL127KVM, DAL130KVM, DAL142KVM, DAL143KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

30th January 2025

Los Angeles DC-02 Outage - Fiber14 Shared Hosting Server

FIBER14 Shared Hosting Server looks to be under a sophisticated type of DDoS attack once again. We are doing everything we can, and doing our best to mitigate this attack to resume normal operations.

UPDATE: We have successfully mitigated the recent DDoS attack. We will continue to closely monitor the server for any further activity. We sincerely apologize for any inconvenience this may have caused and thank you for your patience during the resolution. If you are still experiencing any issues, please don't hesitate to open a support ticket and we will be happy to assist.

UPDATE: We are seeing a recurrence of the previous issues with the Fiber14 Shared Hosting Server. Our team is investigating this further.

UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.