About This Site

To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

A hypervisor or node (these terms mean the same) is a single physical server that hosts multiple virtual private servers (VPS).

RackNerd operates hundreds of physical nodes/hypervisors within each datacenter location.

We maintain rigorous standards for our status page updates. Any service disruption, even if limited to a single node among hundreds in a location, is promptly reported on our status page to ensure full transparency.

In our commitment to full transparency, we diligently report all known issues or maintenance activities on this status page, even if it is a scheduled maintenance or a non-customer impacting event. This ensures you have comprehensive, up-to-date information about our infrastructure status at all times.

Interpreting Status Meanings

"Operational": This means all nodes are fully operational. There are no service disruptions on any of the physical servers in the respective location.

"Partial Outage": This typically indicates an issue with one or a small number of hypervisors in a location, not the entire datacenter. 99% of the time, this affects only a single hypervisor/node out of our entire infrastructure in that location. In such a case, most customers in that location are unaffected.

"Major Outage": This rare status indicates an issue affecting the entire location.

For VPS Customers

To find out which node your VPS is on, please watch our YouTube video tutorial by clicking HERE

Compare your node name with any reported issues in the detailed status updates below.

Important Notes

Individual hypervisor issues are not indicative of a location's overall performance. Most incidents remain isolated to specific node(s) without impacting the entire facility.

If you suspect there is an issue and the location is marked as operational, please read this guide.

For detailed information on current or past issues, please scroll down to the "Past Incidents" section to view the status updates for specific nodes.

Past Incidents

6th February 2025

No incidents reported

5th February 2025

No incidents reported

4th February 2025

San Jose Datacenter OUTAGE - 7950XSJ300

We are aware that 7950XSJ300 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Dallas Datacenter Partial Outage in Dallas Datacenter

We are aware that two of our cabinets in our Dallas location are currently experiencing issues.

We are currently looking into this further with our datacenter partner, and will provide additional updates on this matter once we have more information.

UPDATE: We have one of the cabinets fully back online, we will provide an additional update shortly.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

3rd February 2025

Los Angeles DC-02 Outage - LAXSSD600nerd1DC02

We are aware that LAXSSD600nerd1DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Frankfurt Datacenter OUTAGE- DE1000 Shared Hosting Server

We are aware that DE1000 Shared Hosting Server is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

2nd February 2025

No incidents reported

1st February 2025

Los Angeles DC-02 MySQL Issues - Fiber13 Shared Hosting Server

We are investigating a MySQL issue with the Fiber13 server (one of our shared hosting servers in Los Angeles). We will update this incident once more information is available.

Service availability may be intermittent while our engineers work on this issue.

UPDATE: Our senior engineers alongside with cPanel support are working on implementing a permanent solution. Service availability may fluctuate and be intermittent while this is being worked on. Thank you for your patience during this time.

UPDATE: The issue has been completely resolved. All websites hosted on Fiber13 are now loading as expected. We will continue to monitor the server closely to ensure stability. If you experience any issues, please reach out to our support team. Thank you for your patience.