All systems are operational

About This Site

To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

A hypervisor or node (these terms mean the same) is a single physical server that hosts multiple virtual private servers (VPS).
RackNerd operates hundreds of physical nodes/hypervisors within each datacenter location.
We maintain rigorous standards for our status page updates. Any service disruption, even if limited to a single node among hundreds in a location, is promptly reported on our status page to ensure full transparency.
In our commitment to full transparency, we diligently report all known issues or maintenance activities on this status page, even if it is a scheduled maintenance or a non-customer impacting event. This ensures you have comprehensive, up-to-date information about our infrastructure status at all times.

Interpreting Status Meanings

"Operational": This means all nodes are fully operational. There are no service disruptions on any of the physical servers in the respective location.
"Partial Outage": This typically indicates an issue with one or a small number of hypervisors in a location, not the entire datacenter. 99% of the time, this affects only a single hypervisor/node out of our entire infrastructure in that location. In such a case, most customers in that location are unaffected.
"Major Outage": This rare status indicates an issue affecting the entire location.

For VPS Customers

To find out which node your VPS is on, please watch our YouTube video tutorial by clicking HERE
Compare your node name with any reported issues in the detailed status updates below.

Important Notes

Individual hypervisor issues are not indicative of a location's overall performance. Most incidents remain isolated to specific node(s) without impacting the entire facility.
If you suspect there is an issue and the location is marked as operational, please read this guide.
For detailed information on current or past issues, please scroll down to the "Past Incidents" section to view the status updates for specific nodes.

North America

Los Angeles DC-02

Operational

Los Angeles DC-03

Operational

Utah Datacenter

Operational

San Jose Datacenter

Operational

Seattle Datacenter

Operational

Chicago Datacenter

Operational

Dallas Datacenter

Operational

New York Datacenter

Operational

New Jersey Datacenter

Operational

Atlanta Datacenter

Operational

Tampa Datacenter

Operational

Ashburn Datacenter

Operational

Montreal Datacenter

Operational

Miami Datacenter

Operational

Europe

London Datacenter

Operational

Amsterdam Datacenter

Operational

Frankfurt Datacenter

Operational

Strasbourg Datacenter

Operational

Dublin Datacenter

Operational

Asia

Singapore Datacenter

Operational

Client Portals

Past Incidents

21st March 2025

San Jose Datacenter OUTAGE - SJ233KVM

We are aware that SJ233KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information

UPDATE: We are still actively investigating the issue with this node with the datacenter remote hands team in San Jose. We will provide additional information once updates are made available to us. Thank you for your patience.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE-NYRN230KVM

We are aware that NYRN230KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

20th March 2025

New York Datacenter OUTAGE - NYRN230KVM

We are aware that NYRN230KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter Outage - NYRN180KVM

We are aware that NYRN180KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter Outage - NYRN230KVM

We are aware that NYRN230KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE: We are seeing a recurrence of the previous issues with NYRN230KVM. Our team is investigating this further.

UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

Dallas Datacenter OUTAGE-DAL137KVM

We are aware that DAL137KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

19th March 2025

Dublin Datacenter OUTAGE - DUB099KVM

We are aware that DUB099KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN019KVM

We are aware that NYRN019KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Seattle Datacenter OUTAGE- SEA131KVM

We are aware that SEA131KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE - 7950XSJ302

We are aware that 7950XSJ302 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN180KVM

We are aware that NYRN180KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter Outage - NYRN180KVM

We are aware that NYRN180KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

18th March 2025

Chicago Datacenter OUTAGE - CHI114KVM

We are aware that CHI114KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter Scheduled Maintenance - 7950XSJ302 & 7950XSJ303

A scheduled maintenance window event is currently ongoing in our San Jose datacenter, impacting two physical host nodes (7950XSJ302 & 7950XSJ303). Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details.

This maintenance is now in progress, and being actively worked on. We will update this status incident once fully resolved.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Frankfurt Datacenter OUTAGE - DE2000 Shared Hosting Server

We are aware that "DE2000 Shared Hosting Server" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New Jersey Datacenter OUTAGE-NYRN199KVM

We are aware that NYRN199KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

17th March 2025

San Jose Datacenter Scheduled Maintenance - 7950XSJ300 & 7950XSJ301

A scheduled maintenance window event is currently ongoing in our San Jose datacenter, impacting two physical host nodes (7950XSJ300 & 7950XSJ301). Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details.

This maintenance is now in progress, and being actively worked on. We will update this status incident once fully resolved.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE - SJ207KVM

We are aware that SJ207KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE - SJ126KVM

We are aware that "SJ126KVM" is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

16th March 2025

San Jose Datacenter Outage - SJ176KVM

We are aware that SJ176KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE: We are seeing a recurrence of the previous issues with SJ176KVM. Our team is investigating this further.

UPDATE: Since the issues with this host node are still persisting, we believe there is a larger hardware problem with the underlying host node. As such, in order to help expedite resolution, we are going to have the datacenter remote hands team in San Jose proceed with moving the drives and RAID controller on this host node, over to another healthy machine. Since remote hands intervention is required, this may take several hours to complete. We appreciate your patience and will update this status incident once we have additional updates to share. Thank You for your patience and understanding.

UPDATE: The issue with SJ176KVM has now been resolved. Our team has completed the necessary hardware intervention, and all services should be functioning normally. We will continue to closely monitor the node to ensure stability. If you experience any further issues, please open a support ticket, and we’d be happy to assist. Thank you for your patience.

UPDATE: It appears that SJ176KVM is experiencing intermittent issues again. Our engineers are performing additional diagnostic tests to identify the root cause and to get to the bottom of this. We sincerely apologize for the continued issues with this, and we will work to implement a permanent resolution ASAP. Thank you for your extended patience while we work on this.

UPDATE: This is resolved at this time, and we are optimistically monitoring the server to ensure of its stability going forward. We sincerely appreciate your patience and understanding as we worked to resolve this issue. If you still encounter any issues as of now, please open a support ticket and we'd be happy to assist.