Some systems are experiencing issues

About This Site

To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

A hypervisor or node (these terms mean the same) is a single physical server that hosts multiple virtual private servers (VPS).
RackNerd operates hundreds of physical nodes/hypervisors within each datacenter location.
We maintain rigorous standards for our status page updates. Any service disruption, even if limited to a single node among hundreds in a location, is promptly reported on our status page to ensure full transparency.
In our commitment to full transparency, we diligently report all known issues or maintenance activities on this status page, even if it is a scheduled maintenance or a non-customer impacting event. This ensures you have comprehensive, up-to-date information about our infrastructure status at all times.

Interpreting Status Meanings

"Operational": This means all nodes are fully operational. There are no service disruptions on any of the physical servers in the respective location.
"Partial Outage": This typically indicates an issue with one or a small number of hypervisors in a location, not the entire datacenter. 99% of the time, this affects only a single hypervisor/node out of our entire infrastructure in that location. In such a case, most customers in that location are unaffected.
"Major Outage": This rare status indicates an issue affecting the entire location.

For VPS Customers

To find out which node your VPS is on, please watch our YouTube video tutorial by clicking HERE
Compare your node name with any reported issues in the detailed status updates below.

Important Notes

Individual hypervisor issues are not indicative of a location's overall performance. Most incidents remain isolated to specific node(s) without impacting the entire facility.
If you suspect there is an issue and the location is marked as operational, please read this guide.
For detailed information on current or past issues, please scroll down to the "Past Incidents" section to view the status updates for specific nodes.

North America

Los Angeles DC-02

Operational

Los Angeles DC-03

Operational

Utah Datacenter

Operational

San Jose Datacenter

Operational

Seattle Datacenter

Operational

Chicago Datacenter

Operational

Dallas Datacenter

Operational

New York Datacenter

Operational

New Jersey Datacenter

Operational

Atlanta Datacenter

Operational

Tampa Datacenter

Operational

Ashburn Datacenter

Operational

Montreal Datacenter

Operational

Miami Datacenter

Operational

Europe

London Datacenter

Operational

Amsterdam Datacenter

Operational

Frankfurt Datacenter

Operational

Strasbourg Datacenter

Operational

Dublin Datacenter

Partial Outage

Asia

Singapore Datacenter

Operational

Client Portals

Past Incidents

16th April 2025

Dublin Datacenter Emergency Maintenance - Dublin Datacenter (Rack DUB10.S1.52.R02.02)

We are currently performing emergency maintenance on our Dublin datacenter due to detecting early warning signs of a failing Power Distribution Unit (PDU) in one of our racks (Rack: DUB10.S1.52.R02.02). Our monitoring systems have identified abnormal power fluctuations indicative of a failing PDU. This requires immediate replacement of the affected PDU to prevent an uncontrolled outage scenario where devices could lose power unexpectedly.

Impact: This maintenance affects only one rack in our Dublin facility, specifically the following VPS nodes: DUB099KVM, DUB109KVM, DUB100KVM, DUB107KVM, DUB106KVM, DUB110KVM, DUB102KVM, DUB104KVM, DUB105KVM, DUB108KVM

Timeline: We expect this task to be completed within the next 4 hours (before 7 PM Dublin time). The request has already been placed with the datacenter remote hands team. To clarify, this does not mean there will be 4 hours of downtime. This is simply the total window of time allocated for the operation. Once the actual work begins, affected nodes may experience approximately 30 minutes of downtime during the PDU replacement.

Our technical team is working closely with the remote hands team to complete the PDU replacement as quickly as possible to minimize service disruption. This intervention is necessary to maintain the reliability and stability of our infrastructure.

We appreciate your patience and understanding. This incident will be updated as soon as the maintenance is completed or if there are any significant developments.

15th April 2025

Miami Datacenter Outage - MIA1000

We are aware that MIA1000 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter Outage - CHI112KVM

We are aware that CHI112KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE-SJ175KVM, SJ156KVM, SJ111KVM

We are aware that SJ175KVM, SJ156KVM, SJ111KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

14th April 2025

Dublin Datacenter OUTAGE - DUB099KVM

We are aware that "DUB099KVM" is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

13th April 2025

Dallas Datacenter OUTAGE - DAL181KVM

We are aware that "DAL181KVM" is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Strasbourg Datacenter OUTAGE - FR103KVM

We are aware that "FR103KVM" is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

12th April 2025

Dublin Datacenter OUTAGE - DUB102KVM

We are aware that "DUB102KVM" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Miami Datacenter OUTAGE - MIA1000 Shared Hosting Server

We are aware that "MIA1000 Shared Hosting Server" Checking is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE: We are seeing a recurrence of the previous issues with MIA1000 Shared Hosting Server. Our team is investigating this further.

UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

Chicago Datacenter OUTAGE-CHI172KVM, CHI169KVM, CHI176KVM, CHI179KVM, CHI171KVM

We are aware that CHI172KVM, CHI169KVM, CHI176KVM, CHI179KVM, and CHI171KVM are currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

11th April 2025

Dallas Datacenter Outage - DAL102KVM, DAL135KVM, DALRYZEN100, DAL107KVM, DALRYZEN101, DAL185KVM, DALRYZEN103

We are aware that DAL102KVM, DAL135KVM, DALRYZEN100, DAL107KVM, DALRYZEN101, DAL185KVM, DALRYZEN103 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: The issue has been resolved with the exception of 5 nodes which are still offline: DAL102KVM, DAL135KVM, DAL107KVM, DAL185KVM, DALRYZEN103

UPDATE: The issue has been resolved with the exception of one node which is still offline: DAL102KVM

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.