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To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

Interpreting Status Meanings

For VPS Customers

Important Notes

Past Incidents

12th May 2025

San Jose Datacenter Outage - SJ177KVM

We are aware that SJ177KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

11th May 2025

Singapore Datacenter SG1000 Server (one shared hosting server in Singapore)

We are currently observing a new wave of unusual traffic patterns targeting our SG1000 shared hosting server in Singapore. This appears to be a different type of DDoS attack from the previous incident, and our engineers are actively working to analyze and mitigate its impact.

As we implement targeted defensive measures, some customers hosted on SG1000 may experience brief periods of intermittent connectivity. Please rest assured that our team is treating this with the highest priority and is fully engaged in minimizing disruption.

We appreciate your understanding and patience as we continue to adapt our protections in real time. Further updates will be posted here as the situation evolves.

UPDATE: We have successfully stabilized the situation. Our team continues to closely monitor the situation and maintain active mitigation efforts against the DDoS activity targeting the SG1000 server. For the time being, we will go ahead and downgrade this status incident to "Watching/Monitoring" status, and will post further updates here as necessary. Thank you for your continued patience.

UPDATE: This situation has been completely resolved.

San Jose Datacenter OUTAGE - SJ108KVM, SJ110KVM and SJ177KVM

We are aware that SJ108KVM, SJ110KVM and SJ177KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-03 Outage - DC03LA106KVM

We are aware that DC03LA106KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

10th May 2025

New York Datacenter OUTAGE- 7950XNY302, NYRYZEN107, NYRYZEN103

We are aware that 7950XNY302, NYRYZEN107, NYRYZEN103 are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Singapore Datacenter SG1000 Server (shared hosting server in Singapore)

One of our shared hosting servers in Singapore (SG1000) is currently experiencing a sophisticated DDoS attack. Our engineers are actively working to mitigate the impact of this and we are working on this issue with the highest priority.

Please note that if you have any websites hosted on the SG1000 server, you may experience temporary intermittent connectivity during this time. We sincerely appreciate your patience.

UPDATE: We're making good progress in addressing the DDoS attack affecting the SG1000 server in Singapore. Our engineers have successfully implemented several mitigation rules, and we're seeing improved stability at this time. We continue to actively monitor the situation and are ready to adapt our defensive measures as necessary to maintain service availability. Thank you for your continued patience and understanding during this time. We appreciate your support as we work to fully resolve this issue.

At this time, we are downgrading this status incident to "Watching/Monitoring" status, and we will post additional updates here as necessary.

UPDATE: We are investigating a recurrence of this issue and will provide additional information shortly.

UPDATE: The issue has now been fully resolved.

New York Datacenter OUTAGE - NYRN269KVM

We are aware that NYRN269KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN252KVM

We are aware that NYRN252KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

9th May 2025

Los Angeles DC-02 Outage - LAXSSD630nerd1DC02

We are aware that LAXSSD630nerd1DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Seattle Datacenter OUTAGE - SEA105KVM

We are aware that SEA105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - 7950XNY301

We are aware that 7950XNY301 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

8th May 2025

Seattle Datacenter Outage - SEA105KVM

We are aware that SEA105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter OUTAGE - CHI158KVM

We are aware that CHI158KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE: We are seeing a recurrence of the previous issues with CHI158KVM. Our team is investigating this further.

UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.