We are aware that ATL108KVM is currently experiencing connectivity issues.
We are currently looking into this node further and will provide additional updates on this matter once we have more information.
UPDATE: We are still troubleshooting this device with the remote hands team in Atlanta, as it requires physical intervention to resolve.
UPDATE: Our team is continuing to work with remote hands in Atlanta to bring ATL108KVM back online. At this time, we want to set proper expectations -- it will likely take a bit longer before we see a full resolution. We're currently aiming to have this resolved by sometime tomorrow.
From what we can tell so far, this appears to be a hardware-related issue unrelated to storage. The storage devices are intact, and your data is safe, this is strictly a matter of coordinating the necessary physical repairs and component replacements.
We truly appreciate your patience and will continue to keep you updated as we make further progress.
UPDATE July/18/25 2:35 PM PDT: We are still actively working on restoring node ATL108KVM. Our team, along with remote hands on-site in Atlanta, has attempted a few different replacement parts and workarounds today, but unfortunately those proved to be incompatible with the hardware in question.
We’ve since shipped a compatible replacement component, and we're currently waiting on that package to arrive on-site. Once received, remote hands will proceed further. We remain committed to resolving this as quickly as possible, and your data remains safe throughout the process.
Thank you again for your continued patience and understanding. Further updates will be provided as we make additional progress.
UPDATE July/20/25 8:20 PM PDT: We wanted to share another quick update -- tracking on the replacement component we shipped to repair this node indicates it is scheduled to arrive by end of business day tomorrow (Monday). Once it’s received, the on-site remote hands team will proceed with the final steps needed to restore ATL108KVM.
We’re cautiously optimistic that we’ll be able to bring this node fully back online tomorrow. Once again, your data remains safe, and we truly appreciate your continued patience and understanding throughout this process.
We’ll provide another update once there’s further movement.
UPDATE: This is resolved and we are optimistically monitoring the server to ensure of its stability going forward. We sincerely appreciate your patience and understanding as we worked to resolve this issue. If you still encounter any issues as of now, please open a support ticket and we'd be happy to assist.
