Past Incidents

We are aware that NYRN193KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DC03LA107KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that the NYRN194KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are currently investigating an issue affecting 4x physical host nodes in our Seattle location. It appears that the Power Distribution Unit (PDU) in the rack hosting the following nodes has failed and/or is experiencing issues:

SEA163KVM SEA162KVM SEA118KVM SEA143KVM

Our on-site team in Seattle is actively working to replace the PDU. During this process, customers with VPS services hosted on these nodes may experience periods of intermittent availability.

We are doing our best to expedite the process, and minimize downtime as much as possible.

We appreciate your patience and understanding while we work through this issue. Updates will be posted to this status incident event as more information becomes available.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that the FIBER21-R Shared Hosting Server is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: Service has been restored, and the FIBER21-R shared hosting server is back online. Our engineering team has applied corrective measures and is continuing to monitor the node closely to ensure stability and performance.

We are aware that the DAL158KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that there is currently a partial network outage in our San Jose datacenter location impacting some routes. Our network engineering team is currently looking into this further. We will have more information on this shortly.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.