All systems are operational

Past Incidents

24th November 2022

Strasbourg Datacenter Outage - FR1000 Shared Hosting Server

We are aware that FR1000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN115KVM

We are aware that NYRN115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

23rd November 2022

San Jose Datacenter Outage -SJ120KVM

We are aware that SJ120KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist

Chicago Datacenter Outage - CHI114KVM

We are aware that CHI114KVM are currently experiencing connectivity issues. We are currently looking into these nodes further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 OUTAGE - LAXSSD4009nerd6DC02

We are aware that LAXSSD4009nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

22nd November 2022

[SCHEDULED MAINTENANCE] RackNerd Website and Client Area

RackNerd's website will be undergoing scheduled maintenance at the following timeframe:

Maintenance Start Date: November 23, 2022

Maintenance Start Time: 11:00 AM PST

Maintenance End Time: 11:30 AM PST

Scope of Work: We will be upgrading our underlying infrastructure that empowers our website (racknerd.com) and client portal (my.racknerd.com) due to the surge of traffic and demand. Our website and client portal features may be unavailable for up to 30 minutes during this time.

Client services will not be affected, and will remain online.

If you require assistance during this maintenance timeframe, please e-mail us at [email protected], call us at 888-881-NERD, or submit a support ticket in our client area after the maintenance window is completed.

We will be moving this status incident to active once the maintenance window commences.

UPDATE: This maintenance is about to commence. We will share another update once this is completed.

UPDATE #2: This maintenance is now completed, and our website and client portal is now available again. We will be closing out this status incident as resolved now. Feel free to open a support ticket if you have any questions.

Chicago Datacenter OUTAGE - CHI113KVM, CHI114KVM, CHI120KVM, and CHI122KVM

We are aware that CHI113KVM, CHI114KVM, CHI120KVM, and CHI122KVM are currently experiencing connectivity issues. We are currently looking into these nodes further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. It was a switch-related problem specific to the rack hosted the nodes.all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Singapore Datacenter OUTAGE - SG1000 Shared Hosting Server

We are aware that SG1000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

21st November 2022

Los Angeles DC-02 OUTAGE - LAXSSD4009nerd6DC02

We are aware that LAXSSD4009nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

20th November 2022

Dallas Datacenter OUTAGE - DAL109KVM

We are aware that DAL109KVM is currently experiencing issues (looks to be signs of a failing RAID controller).

We are currently looking into this node further with our on-site engineers, and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we are happy to assist.

San Jose Datacenter OUTAGE - SJ107KVM

We are aware that SJ107KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Atlanta Datacenter OUTAGE - ATL107KVM

We are aware that ATL107KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE #2: It appears that this node is still experiencing symptoms - this time related to failed RAM. We are currently investigating this matter with on-site datacenter engineers and will replace the failed DIMM accordingly. In the meantime, you may find your service hosted on this node to be intermittently available.

UPDATE #3 : This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.