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About This Site

To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

Interpreting Status Meanings

For VPS Customers

Important Notes

Past Incidents

24th July 2024

Chicago Datacenter OUTAGE - CHI111KVM

We are aware that CHI111KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Dallas Datacenter OUTAGE - DAL163KVM

We are aware that DAL163KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

23rd July 2024

San Jose Datacenter SJ142KVM - Permanent Resolution Path

Due to the continued hardware stability issues with SJ142KVM, we have determined that the best resolution path in this case would be to "drain" this hypervisor and retire it, by migrating all VMs over to a new and stable hypervisor. We are working on migrating all VMs hosted on this server over to another hypervisor (SJ232KVM) to help ensure stability. No IP changes will be needed and all data will be migrated intact seamlessly. Unfortunately, we are unable to provide an exact ETA for individual migrations but we expect all migrations from SJ142KVM -> SJ232KVM to be completed within the next 24-48 hours.

You can watch this video to learn what node name your VPS is hosted on: https://www.youtube.com/watch?v=YXZhXkjSSdg -- once it no longer shows "SJ142KVM" you will know the migration has been completed for your particular VPS instance.

UPDATE: All migrations have been completed to SJ232KVM, and SJ142KVM is now officially retired and put out of production. We are now closing this incident as resolved. If you are still experiencing any issues, or if you have any questions, please feel free to open a support ticket.

Chicago Datacenter OUTAGE- CHI111KVM

We are aware that CHI111KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN100KVM

We are aware that NYRN100KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE- SJ142KVM

We are aware that SJ142KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Seattle Datacenter Outage - SEA135KVM

We are aware that SEA135KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

22nd July 2024

Los Angeles DC-02 OUTAGE - LAXSSD7001nerd2DC02

We are aware that LAXSSD7001nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE - SJ155KVM

We are aware that SJ155KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN111KVM

We are aware that NYRN111KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

21st July 2024

Los Angeles DC-02 OUTAGE - FIBER2 Shared Hosting Server

We are aware that the FIBER2 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN100KVM

We are aware that NYRN100KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

20th July 2024

San Jose Datacenter OUTAGE- 7950XSJ302

We are aware that 7950XSJ302 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE-7950XSJ303

We are aware that 7950XSJ303 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE - SJ142KVM

We are aware that one of our physical KVM VPS hypervisors in San Jose, "SJ142KVM" is currently experiencing issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: The physical host is refusing to boot at the moment. We suspect a possible hardware malfunction, which requires further examination by the San Jose on-site technicians. Resolving this issue will take additional time. We thank you for your continued patience as we work towards a definitive diagnosis and resolution here.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE Jul/21/2024 11:09 PM PDT: Unfortunately, it appears that our previous remedy for this server was not effective, and this host node is still experiencing some issues tonight. We are currently investigating/troubleshooting this further as it looks to be a possible hardware issue, or possibly multiple hardware issues going on at the same time here. We appreciate your patience as we work with the datacenter remote hands team to narrow down this issue and to resolve it.

UPDATE Jul/22/2024 12:57 PM PDT: This has been stable for about the past 5 hours and counting and we believe this issue to be resolved at this time. We are continuing to monitor this server closely.