To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

Interpreting Status Meanings

For VPS Customers

Important Notes

All systems are operational

Past Incidents

27th September 2024

New York Datacenter Outage - NYRN110KVM

We are aware that NYRN110KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: We are still working on this node and will update once we have more information.

UPDATE: The issue is still being actively investigated the on-site datacenter technicians. We will post an additional update once available.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter OUTAGE - 7950XCHI301

We are aware that 7950XCHI301 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

26th September 2024

Chicago Datacenter Outage - CHI117KVM

We are aware that CHI117KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 OUTAGE - LAXSSD3001nerd3DC02

We are aware that LAXSSD3001nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

25th September 2024

New York Datacenter OUTAGE - NYRN199KVM

We are aware that NYRN199KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE - SJ130KVM

We are aware that SJ130KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Ashburn Datacenter Outage - ASH116KVM

We are aware that ASH116KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Frankfurt Datacenter Outage - DE5000 Shared Hosting Server

We are aware that DE5000 Shared Hosting Server is currently experiencing connectivity issues.

We are currently looking into this server further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

24th September 2024

Chicago Datacenter OUTAGE - 7950XCHI301

We are aware that 7950XCHI301 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

23rd September 2024

New York Datacenter OUTAGE-7950XNY300

We are aware that 7950XNY300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 OUTAGE - LAXSSD6005nerd7DC02

We are aware that LAXSSD6005nerd7DC02 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter OUTAGE - CHI112KVM

We are aware that CHI112KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 Outage - FIBER5 Shared Hosting Server

We are aware that FIBER5 Shared Hosting Server is currently experiencing connectivity issues.

We are currently looking into this server further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

22nd September 2024

San Jose Datacenter Outage - SJ123KVM

Unfortunately, we are again experiencing issues with node SJ123KVM (one of our KVM VPS hypervisors in San Jose). Our team is actively investigating the root cause of this problem, which appears to be related to a previous issue we recently addressed (via incident ID 2413). While we don't have complete information at this time, we want to assure all affected customers that we are treating this situation with the utmost urgency.

Our engineering team is fully engaged in resolving the issue and is working closely with the datacenter's remote hands team. We are committed to restoring normal operations as quickly as possible and are dedicating all necessary resources to this effort.

We apologize for any inconvenience this may be causing and appreciate your patience during this time. We will provide further updates as soon as we have more information. Thank you for your understanding as we work diligently to resolve this issue and restore full functionality to the affected node.

UPDATE: We are working closely with the remote hands team regarding the hardware issues with SJ123KVM. Given the complexity of the issue, the resolution may take longer than expected. We're dedicated to finding a solution and will share further updates in this incident page as soon as they're available. We appreciate your patience and understanding during this time.

UPDATE: We have identified and initiated a resolution strategy (affected clients have been notified via email with details). Our support team is available 24/7 for any further assistance. Please don't hesitate to contact us via support ticket if you have any questions.

Chicago Datacenter Outage - CHI116KVM

We are aware that CHI116KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.