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To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

Interpreting Status Meanings

For VPS Customers

Important Notes

Past Incidents

21st November 2024

Chicago Datacenter OUTAGE - CHI173KVM

We are aware that CHI173KVM is currently experiencing issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: We are still actively investigating the hardware issue with this host node, and we appreciate your extended patience during this time. Please allow us some additional time to work with the remote hands team in Chicago to properly troubleshoot this server. We will update this incident again with another update, once additional information is available.

UPDATE: We are still working on this and going through various different troubleshooting steps. We'll update shortly.

UPDATE: We are still working with the remote hands team on attempting to repair the hardware issues with this node using our existing parts. In the meantime, in case we are unable to resolve the issue tonight using our current resources, we’ve also overnight’d a motherboard and raid controller replacement kit to Chicago - this package has been picked up by UPS and is going to arrive tomorrow morning.

UPDATE: A resolution strategy has been identified and is being put into motion. We have sent an email to customers hosted on CHI173KVM with additional information.

Los Angeles DC-02 OUTAGE -LAX009nerd4dc02WIN,LAX010nerd4dc02WIN,LAX011nerd4dc02WIN,LAX012nerd4dc02WIN ,LAX013nerd4dc02WIN,LAX014nerd4dc02WIN,LAX015nerd4dc02WIN,LAX016nerd4dc02WIN,LAX017nerd4dc02WIN

We are aware that LAX009nerd4dc02WIN,LAX010nerd4dc02WIN,LAX011nerd4dc02WIN,LAX012nerd4dc02WIN ,LAX013nerd4dc02WIN,LAX014nerd4dc02WIN,LAX015nerd4dc02WIN,LAX016nerd4dc02WIN,LAX017nerd4dc02WIN are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: The network routing issue has been resolved, and all nodes are back online. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

20th November 2024

Seattle Datacenter OUTAGE - SEA118KVM,SEA119KVM , and SEA143KVM

We are aware that SEA118KVM, SEA119KVM, and SEA143KVM are currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: These nodes SEA118KVM, and SEA119KVM are now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE: This node SEA143KVM is also resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

19th November 2024

Dallas Datacenter OUTAGE - DAL132KVM

We are aware that DAL132KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Dublin Datacenter OUTAGE - DUB103KVM

We are aware that DUB103KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

18th November 2024

San Jose Datacenter Outage - SJ190KVM

We are aware that SJ190KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter Outage - NYRN252KVM

We are aware that NYRN252KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Dublin Datacenter OUTAGE - DUB101KVM

We are aware that DUB101KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE : It's down again, will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE : It's down again, will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter OUTAGE - CHI114KVM

We are aware that CHI114KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 OUTAGE - LAXSSD7002nerd2DC02

We are aware that LAXSSD7002nerd2DC02 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

17th November 2024

Chicago Datacenter Outage - CHI114KVM

We are aware that CHI114KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter Outage - NYRYZEN102

We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 Outage - fiber8 Shared Hosting Server

We are aware that fiber8 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 Outage - LAX013nerd4dc02WIN, LAX015nerd4dc02WIN, LAX011nerd4dc02WIN, LAX010nerd4dc02WIN, LAX009nerd4dc02WIN

We are aware that LAX013nerd4dc02WIN, LAX015nerd4dc02WIN, LAX011nerd4dc02WIN, LAX010nerd4dc02WIN and LAX009nerd4dc02WIN is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: We are still investigating these and will update once more information is available.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Dallas Datacenter OUTAGE - 7950XDAL303

We are aware that 7950XDAL303 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRYZEN102

We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN101KVM

We are aware that NYRN101KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter Outage - 7950XCHI302

We are aware that 7950XCHI302 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.