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To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

Interpreting Status Meanings

For VPS Customers

Important Notes

Past Incidents

16th July 2024

Atlanta Datacenter OUTAGE- ATL119KVM

We are aware that ATL119KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE - SJ109KVM

We are aware that SJ109KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN101KVM

We are aware that NYRN101KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE - SJ109KVM

We are aware that SJ109KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

15th July 2024

New York Datacenter OUTAGE - NYRYZEN107

We are aware that NYRYZEN107 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Atlanta Datacenter OUTAGE-ATL135KVM

We are aware that ATL135KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Strasbourg Datacenter OUTAGE - FR105KVM FR106KVM FR104KVM FR101KVM FR102KVM

We are aware that the following host-nodes in France, Strasbourg FR105KVM FR106KVM FR104KVM FR101KVM FR102KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

14th July 2024

New York Datacenter OUTAGE-NYRN115KVM

We are aware that NYRN115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Ashburn Datacenter Outage - 7950XASH102

We are aware that 7950XASH102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter OUTAGE - CHI111KVM

We are aware that CHI111KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 OUTAGE - LAX012nerd4dc02WIN and LAX013nerd4dc02WIN

We are aware that LAX012nerd4dc02WIN and LAX013nerd4dc02WIN are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: LAX013nerd4dc02WIN is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE: We are still working on LAX012nerd4dc02WIN and will have this resolved shortly. Thank you for your patience.

UPDATE: LAX012nerd4dc02WIN is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

13th July 2024

Los Angeles DC-02 OUTAGE-LAXSSD3020nerd3DC02

We are aware that LAXSSD3020nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE-NYRN198KVM

We are aware that NYRN198KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

12th July 2024

Los Angeles DC-02 Los Angeles DC-02 - Partial Network Outage (section: nerd6)

We are aware that there is a partial network outage in our Los Angeles DC-02 facility - specifically, the nodes located in the "nerd6" section of the datacenter (aka node names with the word "nerd6" contained within the node name). It appears to be a networking-related issue that is impacting certain inbound routes, and the issue appears to be isolated to nodes within this section only. Network engineers at the upstream have been engaged, and are investigating it.

We greatly appreciate your patience while we work to implement a permanent resolution for this. We will share additional updates within this status incident once we have additional information available to share.

UPDATE: This has been resolved and the network has been stable for the past few hours and counting - we are continuing to monitor this closely to ensure the effectiveness of our most recent fix.

Strasbourg Datacenter OUTAGE - FR108KVM

We are aware that FR108KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - 7950XNY301

We are aware that 7950XNY301 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Seattle Datacenter OUTAGE - SEA104KVM

We are aware that SEA104KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 Outage - LAXSSD4003nerd6DC02, LAXSSD4004nerd6DC02, LAXSSD4007nerd6DC02,LAXSSD4005nerd6DC02

We are aware that these host-nodes LAXSSD4003nerd6DC02, LAXSSD4004nerd6DC02, LAXSSD4007nerd6DC02,LAXSSD4005nerd6DC02 are currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 OUTAGE - LAXSSD4003nerd6DC02, LAXSSD4008nerd6DC02, LAXSSD4000nerd6DC02

We are aware that LAXSSD4003nerd6DC02, LAXSSD4008nerd6DC02, and LAXSSD4000nerd6DC02 are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

11th July 2024

No incidents reported