All systems are operational

About This Site

To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

A hypervisor or node (these terms mean the same) is a single physical server that hosts multiple virtual private servers (VPS).
RackNerd operates hundreds of physical nodes/hypervisors within each datacenter location.
We maintain rigorous standards for our status page updates. Any service disruption, even if limited to a single node among hundreds in a location, is promptly reported on our status page to ensure full transparency.
In our commitment to full transparency, we diligently report all known issues or maintenance activities on this status page, even if it is a scheduled maintenance or a non-customer impacting event. This ensures you have comprehensive, up-to-date information about our infrastructure status at all times.

Interpreting Status Meanings

"Operational": This means all nodes are fully operational. There are no service disruptions on any of the physical servers in the respective location.
"Partial Outage": This typically indicates an issue with one or a small number of hypervisors in a location, not the entire datacenter. 99% of the time, this affects only a single hypervisor/node out of our entire infrastructure in that location. In such a case, most customers in that location are unaffected.
"Major Outage": This rare status indicates an issue affecting the entire location.

For VPS Customers

To find out which node your VPS is on, please watch our YouTube video tutorial by clicking HERE
Compare your node name with any reported issues in the detailed status updates below.

Important Notes

Individual hypervisor issues are not indicative of a location's overall performance. Most incidents remain isolated to specific node(s) without impacting the entire facility.
If you suspect there is an issue and the location is marked as operational, please read this guide.
For detailed information on current or past issues, please scroll down to the "Past Incidents" section to view the status updates for specific nodes.

North America

Los Angeles DC-02

Operational

Los Angeles DC-03

Operational

Utah Datacenter

Operational

San Jose Datacenter

Operational

Seattle Datacenter

Operational

Chicago Datacenter

Operational

Dallas Datacenter

Operational

New York Datacenter

Operational

New Jersey Datacenter

Operational

Atlanta Datacenter

Operational

Tampa Datacenter

Operational

Ashburn Datacenter

Operational

Montreal Datacenter

Operational

Miami Datacenter

Operational

Europe

London Datacenter

Operational

Amsterdam Datacenter

Operational

Frankfurt Datacenter

Operational

Strasbourg Datacenter

Operational

Dublin Datacenter

Operational

Asia

Singapore Datacenter

Operational

Client Portals

Past Incidents

30th July 2024

Atlanta Datacenter Partial outage -Atlanta - ATL136KVM, ATL137KVM, ATL121KVM,ATL138KVM,ATL123KVM,ATL125KVM,ATL115KVM,ATL126KVM,ATL122KVM, ATL140KVM,ATL130KVM,ATL124KVM , ATL119KVM ,ATL117KVM and ATL127KVM

We are aware that multiple host-nodes at Atlanta server location - ATL136KVM,AATL137KVM, ATL121KVM,ATL138KVM,ATL123KVM,ATL125KVM,ATL115KVM,ATL126KVM,ATL122KVM, ATL140KVM,ATL130KVM,ATL124KVM , ATL119KVM,ATL117KVM and ATL127KVM are currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: The following host nodes are back online: ATL123KVM, ATL133KVM, ATL124KVM,ATL121KVM,ATL122KVM,ATL125KVM,ATL126KVM. We will make all other pending nodes online shortly.

UPDATE: The following host nodes are back online: ATL139KVM, ATL127KVM, ATL117KVM, ATL136KVM and ATL115KVM. Only these three nodes are still down - ATL137KVM, ATL119KVM, ATL138KVM. It will be resolved very shortly. We will provide additional updates on this matter once we have more information.

UPDATE :ATL138KVM and ATL140KVM are also back online.

UPDATE: This is now resolved, as all the host-nodes are back online. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE: This particular node is down again "ATL119KVM". We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved " "ATL119KVM". If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

29th July 2024

Los Angeles DC-02 OUTAGE - fiber13

We are aware that fiber13 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: We are looking into the intermittent 503 errors and the slower than usual website load times on Fiber13.

UPDATE: Our Engineering team has pushed out a fix for the issue. If you are still encountering any lingering problems, please don't hesitate to open a support ticket. Our team is ready to provide assistance.

New York Datacenter Scheduled Maintenance: NYRN141KVM and P48NYKVM

A scheduled maintenance window event is currently ongoing within one of our cabinets in our New York datacenter, which impacts 2x physical hypervisors in this location (NYRN141KVM and P48NYKVM). Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details.

This maintenance is now in progress, and being actively worked on. We will update this status incident once fully resolved.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 OUTAGE - Fiber 13 Shared Hosting Server

We are aware that Fiber 13 Shared Hosting Server is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter Outage - CHI111KVM

We are aware that CHI111KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

28th July 2024

Los Angeles DC-02 Outage - LAXSSD850nerd2DC02

We are aware that LAXSSD850nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 OUTAGE-LAXSSD7001nerd2DC02

We are aware that LAXSSD7001nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 OUTAGE-LAXSSD850nerd2DC02

We are aware that LAXSSD850nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN199KVM

We are aware that NYRN199KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

27th July 2024

Los Angeles DC-02 OUTAGE-LAXSSD850nerd2DC02

We are aware that LAXSSD850nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter Scheduled Maintenance: P005NYKVM and NYRN145KVM

A scheduled maintenance window event is currently ongoing within one of our cabinets in our New York datacenter, which impacts 2x physical hypervisors in this location (P005NYKVM and NYRN145KVM). Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details.

This maintenance is now in progress, and being actively worked on. We will update this status incident once fully resolved.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Dallas Datacenter Outage - DAL114KVM

We are aware that DAL114KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Singapore Datacenter OUTAGE - SG1000 Shared Hosting Server

We are aware that SG1000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

26th July 2024

Miami Datacenter OUTAGE - MIA1000 (One Shared/Reseller Hosting Server in Miami, Florida)

We are aware that MIA1000 (One Shared/Reseller Hosting Server in Miami, Florida) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

25th July 2024

Chicago Datacenter Outage - CHI114KVM

We are aware that CHI114KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.