Past Incidents

We are aware that LAXSSD3001nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that NYRN114KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DC02LAXSSD1070nerd2 and LAXSSD1081nerd2DC02 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Unfortunately, it appears that SEA100KVM (one of our KVM VPS host nodes in Seattle) is still experiencing hardware issues despite our recent efforts. In this case, we have determined that the best resolution path in this case would be to "drain" this hypervisor and retire it, by migrating all VMs over to a new and stable hypervisor. We are working on migrating all VMs hosted on this server over to another hypervisor (SEA142KVM) to help ensure stability. No IP changes will be needed and all data will be migrated intact seamlessly. Unfortunately, we are unable to provide an exact ETA for individual migrations but we expect all migrations from SEA100KVM -> SEA142KVM to be completed within the next 24 hours or less.

You can watch this video to learn what node name your VPS is hosted on: https://www.youtube.com/watch?v=YXZhXkjSSdg -- once it no longer shows "SEA100KVM" you will know the migration has been completed for your particular VPS instance.

UPDATE: All migrations have been completed to SEA142KVM, and SEA100KVM is now officially retired and put out of production. We are now closing this incident as resolved. If you are still experiencing any issues, or if you have any questions, please feel free to open a support ticket.

We are aware that SEA109KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DAL111KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that there is a partial network outage in our Los Angeles DC-02 facility - specifically, the nodes located in the "nerd5" section of the datacenter (aka node names with the word "nerd5" contained within the node name). It appears to be a networking-related issue that is impacting certain inbound routes, and the issue appears to be isolated to nodes within this section only. Network engineers at the upstream have been engaged, and are investigating it.

We greatly appreciate your patience while we work to implement a permanent resolution for this. We will share additional updates within this status incident once we have additional information available to share.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that the MIA2000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that LAXSSD2014nerd5DC02 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that SEA137KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that P007LAKVM is currently experiencing connectivity issues. We are looking into this node further and will provide additional updates once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.