All systems are operational

About This Site

To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

Interpreting Status Meanings

For VPS Customers

Important Notes

Past Incidents

11th August 2024

New York Datacenter OUTAGE - NYRN198KVM

We are aware that NYRN198KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 Partial outage - LA DC-02 based host-nodes - high packet loss

We are aware that there is currently a partial network outage in our LA DC-02 based host-nodes data center location impacting some routes. Our network engineering team is currently looking into this further. We will have more information on this shortly.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

10th August 2024

Los Angeles DC-02 OUTAGE - LAXSSD5805nerd2DC02

We are aware that LAXSSD5805nerd2DC02 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

9th August 2024

No incidents reported

8th August 2024

San Jose Datacenter Outage - SJ129KVM

We are aware that SJ129KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Atlanta Datacenter OUTAGE - ATL116KVM

We are aware that ATL116KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 OUTAGE/HIGH LOAD - LAXSSD3001nerd3DC02

We are aware that LAXSSD3001nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

7th August 2024

Los Angeles DC-02 OUTAGE - fiber10

We are aware that fiber10 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN114KVM

We are aware that NYRN114KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 OUTAGE - DC02LAXSSD1070nerd2 and LAXSSD1081nerd2DC02

We are aware that DC02LAXSSD1070nerd2 and LAXSSD1081nerd2DC02 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

6th August 2024

Atlanta Datacenter OUTAGE - ATL115KVM

We are aware that SEA109KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Seattle Datacenter Host Node Migration - SEA100KVM to SEA142KVM

Unfortunately, it appears that SEA100KVM (one of our KVM VPS host nodes in Seattle) is still experiencing hardware issues despite our recent efforts. In this case, we have determined that the best resolution path in this case would be to "drain" this hypervisor and retire it, by migrating all VMs over to a new and stable hypervisor. We are working on migrating all VMs hosted on this server over to another hypervisor (SEA142KVM) to help ensure stability. No IP changes will be needed and all data will be migrated intact seamlessly. Unfortunately, we are unable to provide an exact ETA for individual migrations but we expect all migrations from SEA100KVM -> SEA142KVM to be completed within the next 24 hours or less.

You can watch this video to learn what node name your VPS is hosted on: https://www.youtube.com/watch?v=YXZhXkjSSdg -- once it no longer shows "SEA100KVM" you will know the migration has been completed for your particular VPS instance.

UPDATE: All migrations have been completed to SEA142KVM, and SEA100KVM is now officially retired and put out of production. We are now closing this incident as resolved. If you are still experiencing any issues, or if you have any questions, please feel free to open a support ticket.