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To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

Interpreting Status Meanings

For VPS Customers

Important Notes

Past Incidents

23rd August 2024

Los Angeles DC-02 Scheduled Maintenance: Los Angeles DC-02 (nerd5 section)

As a follow-up to https://status.racknerd.com/incident/2268 - please be aware that there is currently a scheduled maintenance event which is now ongoing.

We will update this status incident once the maintenance window has concluded.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter Outage - NYRN115KVM

We are aware that NYRN115KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Ashburn Datacenter OUTAGE - ASH116KVM

We are aware that ASH116KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: There appears to be a hardware problem connected to this hypervisor, which we are currently working to troubleshoot with the on-site remote hands team.

UPDATE: We are still working on a solution with the Ashburn remote hands team. Unfortunately, we do not anticipate a resolution on this tonight, as the datacenter remote hands team will require more time to properly bench the server.

In the meantime additional parts are being overnight'd to Ashburn in the event we are unable to fully resolve the issue with existing inventory.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

22nd August 2024

No incidents reported

21st August 2024

Los Angeles DC-02 OUTAGE - LAXSSD2005nerd5DC02

We are aware that LAXSSD2005nerd5DC02 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Seattle Datacenter OUTAGE - SEARYZEN101

We are aware that SEARYZEN101 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

20th August 2024

Chicago Datacenter OUTAGE - CHI114KVM

We are aware that CHI114KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Ashburn Datacenter Outage - ASH108KVM, ASH103KVM

We are aware that ASH108KVM and ASH103KVM are currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Ashburn Datacenter OUTAGE - 7950XASH107

We are aware that 7950XASH107 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

19th August 2024

Seattle Datacenter Outage - SEA133KVM

We are aware that SEA133KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: We are investigating a hardware issue with this node. It may take several hours before we reach a full conclusion/resolution on this. We appreciate your patience as we work closely with the on-site datacenter technicians to physically troubleshoot this node.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Seattle Datacenter Outage - SEA131KVM

We are aware that SEA131KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter OUTAGE- CHI112KVM

We are aware that CHI112KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 OUTAGE - Fiber 10 shared hosting server

We are aware that Fiber 10 shared hosting server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

18th August 2024

Los Angeles DC-02 Outage - fiber2 Shared Hosting Server

We are aware that fiber2 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Miami Datacenter Outage - MIA2000 Shared Hosting Server

We are aware that MIA2000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.