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To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

Interpreting Status Meanings

For VPS Customers

Important Notes

Past Incidents

16th September 2024

Chicago Datacenter OUTAGE - CHI149KVM

We are aware that CHI149KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

15th September 2024

Los Angeles DC-02 Outage - LAXSSD2010nerd5DC02, LAXSSD2016nerd5DC02, LAXSSD2019nerd5DC02 ,LAXSSD2011nerd5DC02, LAXSSD2021nerd5DC02, LAXSSD2024nerd5DC02, LAXSSD2015nerd5DC02, LAXSSD2018nerd5DC02, LAXSSD2009nerd5DC02, LAXSSD2017nerd5DC02 andLAXSSD2022nerd5DC02

We are aware that LAXSSD2010nerd5DC02, LAXSSD2016nerd5DC02, LAXSSD2019nerd5DC02 ,LAXSSD2011nerd5DC02, LAXSSD2021nerd5DC02, LAXSSD2024nerd5DC02, LAXSSD2015nerd5DC02, LAXSSD2018nerd5DC02, LAXSSD2009nerd5DC02, LAXSSD2017nerd5DC02 andLAXSSD2022nerd5DC02 are currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This appears to be a PDU related issue. We are working to replace the PDU within the rack. Once resolved, the nodes should come back online promptly.

UPDATE: The issue has been resolved with the exception of 6 nodes which are still offline:LAXSSD2010nerd5DC02, LAXSSD2016nerd5DC02, LAXSSD2015nerd5DC02, LAXSSD2018nerd5DC02, LAXSSD2009nerd5DC02, LAXSSD2017nerd5DC02

UPDATE: This is now fully resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

14th September 2024

Atlanta Datacenter OUTAGE - ATL133KVM

We are aware that ATL133KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Atlanta Datacenter OUTAGE - ATL124KVM

We are aware that ATL124KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Dallas Datacenter Outage - 7950XDAL302

We are aware that 7950XDAL302 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Miami Datacenter Outage - MIA2000 Shared Hosting Server

We are aware that MIA2000 Shared Hosting Server is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter Outage - NYRN148KVM

We are aware that NYRN148KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

13th September 2024

San Jose Datacenter Outage - SJ225KVM

We are aware that SJ225KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: We've identified that the issue stems from a hardware problem, and the on-site remote hands team in the San Jose datacenter is going to be investigating this. Due to the complex nature of hardware troubleshooting, resolving this may take longer than initially anticipated. We're committed to finding a solution and will provide further information in this status incident as soon as it becomes available. Thank you for your continued understanding during this process.

UPDATE: A resolution plan is currently in progress and is being actively executed by our technicians. We will provide another update on here once a full conclusion has been reached.

UPDATE: We have identified and initiated a resolution strategy (affected clients have been notified via email with details). We are now closing this status incident, but our support team is available 24/7 for any further assistance. Please don't hesitate to contact us via support ticket if you have any questions.

Ashburn Datacenter Outage - ASH108KVM

We are aware that ASH108KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter OUTAGE - 7950XCHI301

We are aware that 7950XCHI301 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Frankfurt Datacenter OUTAGE - DE2000 (One Shared/Reseller Hosting Server in Frankfurt)

We are aware that DE2000 (One Shared/Reseller Hosting Server in Frankfurt) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

12th September 2024

New York Datacenter Outage - NYRN178KVM

We are aware that NYRN178KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

11th September 2024

New York Datacenter OUTAGE - NYRN114KVM

We are aware that NYRN114KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.