Past Incidents

We are aware that NYRYZEN102 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that our Miami datacenter is experiencing packet loss on certain routes, it appears to be a routing issue. Our upstream providers are actively looking into this further and we expect to have a full resolution on this matter soon.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that CHI149KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that LAXSSD2010nerd5DC02, LAXSSD2016nerd5DC02, LAXSSD2019nerd5DC02 ,LAXSSD2011nerd5DC02, LAXSSD2021nerd5DC02, LAXSSD2024nerd5DC02, LAXSSD2015nerd5DC02, LAXSSD2018nerd5DC02, LAXSSD2009nerd5DC02, LAXSSD2017nerd5DC02 andLAXSSD2022nerd5DC02 are currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This appears to be a PDU related issue. We are working to replace the PDU within the rack. Once resolved, the nodes should come back online promptly.

UPDATE: The issue has been resolved with the exception of 6 nodes which are still offline:LAXSSD2010nerd5DC02, LAXSSD2016nerd5DC02, LAXSSD2015nerd5DC02, LAXSSD2018nerd5DC02, LAXSSD2009nerd5DC02, LAXSSD2017nerd5DC02

UPDATE: This is now fully resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that ATL133KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that SJ225KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: We've identified that the issue stems from a hardware problem, and the on-site remote hands team in the San Jose datacenter is going to be investigating this. Due to the complex nature of hardware troubleshooting, resolving this may take longer than initially anticipated. We're committed to finding a solution and will provide further information in this status incident as soon as it becomes available. Thank you for your continued understanding during this process.

UPDATE: A resolution plan is currently in progress and is being actively executed by our technicians. We will provide another update on here once a full conclusion has been reached.

UPDATE: We have identified and initiated a resolution strategy (affected clients have been notified via email with details). We are now closing this status incident, but our support team is available 24/7 for any further assistance. Please don't hesitate to contact us via support ticket if you have any questions.