Past Incidents

We are aware that SEA103KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that SG2000 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DE2000 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that FIber10 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are investigating a MySQL issue with the FR2000 server (one of our shared hosting servers in Frankfurt). We will update this incident once more information is available.

Service availability may be intermittent while our engineers work on this issue.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that NYRN113KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that 7950XNY302 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE: We are seeing a recurrence of the previous issues with 7950XNY302. Our team is investigating this further.

UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

We are aware that NYRN199KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DUB100KVM and DUB106KVM are currently experiencing connectivity issues.

We are currently looking into these nodes further and will provide additional updates on this matter once we have more information.

UPDATE: The issue on node DUB106KVM has been resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE: We are currently looking into this node DUB100KVM further and will provide additional updates on this matter once we have more information.

UPDATE: The issue on node DUB100KVM is also resolved. If you are still experiencing any issues, please open a support ticket and we'd be happy to assist.

UPDATE: We are seeing a recurrence of the previous issues with DUB106KVM. Our team is investigating this further.

UPDATE: This node DUB106KVM is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

We are currently experiencing packet loss affecting a portion of our Strasbourg network, impacting certain network routes. Our network engineers are actively investigating and working towards a full resolution, which we expect to have in place soon.

During this time, you may experience brief periods of intermittent availability. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal operations.

We will continue to provide updates on this status incident as more information becomes available.

Thank you for your understanding.

UPDATE: The network issues appear to have subsided upstream and services are stable at this time. We are monitoring the situation closely and will be ready to react should any future recurrences of the issue occur. Further updates will be provided if needed. Thank you again for your understanding. In the meantime, we will move this status incident to “Watching/Monitoring” status.

We are aware that DC-02 LAXSSD2014nerd5DC02 -LAXSSD2013nerd5DC02 LAXSSD2007nerd5DC02 LAXSSD2012nerd5DC02 LAXSSD2002nerd5DC02 LAXSSD2000nerd5DC02 LAXSSD2003nerd5DC02 LAXSSD2019nerd5DC02 nodes are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: The issue has been resolved with the exception of 7 nodes which are still offline: LAXSSD2014nerd5DC02, LAXSSD2013nerd5DC02, LAXSSD2007nerd5DC02, LAXSSD2012nerd5DC02, LAXSSD2000nerd5DC02, LAXSSD2003nerd5DC02, LAXSSD2002nerd5DC02

UPDATE: The issue has been resolved for the rest of the host-nodes except "LAXSSD2013nerd5DC02". We are working on it

UPDATE: A resolution strategy has been identified and put into motion for LAXSSD2013nerd5DC02 (affected clients were sent an email with details). We will be closing out this status incident at this time, we remain available 24x7 to assist. Please feel free to reach out to us via support ticket if you have any questions.