All systems are operational

Past Incidents

6th July 2024

Los Angeles DC-02 OUTAGE - LAXSSD105nerd1DC02

We are aware that LAXSSD105nerd1DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

5th July 2024

Los Angeles DC-02 OUTAGE - FIBER (Shared/Reseller Hosting Server in Los Angeles DC-02 )

We are aware that FIBER (Shared/Reseller Hosting Server in Los Angeles DC-02 ) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

4th July 2024

San Jose Datacenter OUTAGE-SJ220KVM, SJ168KVM, SJ171KVM, SJ109KVM, SJ107KVM and SJ112KVM

We are aware that SJ220KVM, SJ168KVM, SJ171KVM, SJ109KVM, SJ107KVM and SJ112KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: The PDU that these devices are connected to has failed. We are currently awaiting a response from our remote hands team in San Jose to replace the PDU in this rack. We will update once additional information is available.

UPDATE: The following host nodes are back online: SJ220KVM, SJ168KVM, SJ171KVM, and SJ112KVM. Please standby to get updates on the rest of the host nodes (SJ107KVM and SJ109KVM).

UPDATE: This is now resolved (SJ107KVM and SJ109KVM). If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 OUTAGE-fiber6 Shared Hosting Server

We are aware that fiber6 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN230KVM

We are aware that NYRN230KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

3rd July 2024

Strasbourg Datacenter Scheduled Maintenance - Strasbourg Datacenter

A scheduled maintenance window event is currently ongoing in our Strasbourg datacenter, which impacts 5x physical hypervisors in this location (FR115nerd3KVM, FR116nerd3KVM, FR117nerd3KVM, FR118nerd3KVM, and FR119nerd3KVM). Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details.

This maintenance is now in progress, and being actively worked on. We will update this status incident once fully resolved.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 OUTAGE - LAXSSD4031nerd6DC02, LAXSSD4041nerd6DC02, LAXSSD4039nerd6DC02 and LAXSSD4038nerd6DC02

We are aware that LAXSSD4031nerd6DC02, LAXSSD4041nerd6DC02, LAXSSD4039nerd6DC02 and LAXSSD4038nerd6DC02 are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

2nd July 2024

San Jose Datacenter PDU Outage Impacting Several Host Nodes in San Jose

We are aware that several of our KVM VPS host nodes in San Jose (particularly: SJ220KVM, SJ168KVM, SJ171KVM, SJ112KVM, SJ177KVM, SJ156KVM, SJ111KVM, SJ110KVM, SJ108KVM, SJ176KVM, SJ109KVM, SJ107KVM) are offline.

This appears to be a rack PDU related problem.

We are currently looking into this further with our datacenter provider in San Jose. We will share an additional update once available.

Update: The nodes SJ220KVM, SJ168KVM, SJ171KVM, SJ112KVM, SJ177KVM, SJ111KVM, SJ108KVM, SJ109KVM, SJ107KVM, SJ176KVM, SJ156KVM and SJ110KVM are already up and running.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE- 7950XNY206

We are aware that 7950XNY206 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE-SJ220KVM,SJ168KVM

We are aware that SJ220KVM, and SJ168KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is SJ220KVM now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE: This is SJ168KVM now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter OUTAGE-CHI116KVM

We are aware that CHI116KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE-SJ112KVM

We are aware that SJ112KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

1st July 2024

Miami Datacenter OUTAGE-MIA1000 Shared Hosting Server

We are aware that MIA1000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter OUTAGE-CHIRYZEN105

We are aware that CHIRYZEN105 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Atlanta Datacenter ATL105KVM (One KVM VPS Host Node in Atlanta)

We are aware that ATL105KVM, one of our KVM VPS host nodes in Atlanta, is still experiencing issues, even after our latest maintenance performed on this node.

Our team is currently troubleshooting this node further and we're diligently working towards implementing a permanent resolution here. In the meantime, you may experience intermittent availability/connectivity on this node. We appreciate your patience and apologize for any inconvenience.

UPDATE: We have determined that the best resolution path in this case would be to "drain" this hypervisor and retire it, by migrating all VMs over to a new and stable hypervisor. We are working on migrating all VMs hosted on this server over to another hypervisor (ATL141KVM) to help ensure stability. No IP changes will be needed and all data will be migrated intact seamlessly. Unfortunately, we are unable to provide an exact ETA for individual migrations but we expect all migrations from ATL105KVM -> ATL141KVM to be completed within the next 24-48 hours.

You can watch this video to learn what node name your VPS is hosted on: https://www.youtube.com/watch?v=YXZhXkjSSdg -- once it no longer shows "ATL105KVM" you will know the migration has been completed for your particular VPS instance.

UPDATE: We are making significant progress and a majority of the VMs that were hosted on ATL105KVM have already been successfully seamlessly migrated over to ATL141KVM. There is a small handful we are still working on at this time. We anticipate a complete resolution to this matter by today.

UPDATE: All migrations have been completed to ATL141KVM, and ATL105KVM is now officially retired and put out of production. We are now closing this incident as resolved. If you are still experiencing any issues, or if you have any questions, please feel free to open a support ticket.