Some systems are experiencing issues

About This Site

To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

Interpreting Status Meanings

For VPS Customers

Important Notes

Past Incidents

28th October 2024

New York Datacenter OUTAGE - NYRN199KVM

We are aware that NYRN199KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE - 7950XSJ300

We are aware that 7950XSJ300 (one of our Ryzen VPS nodes in San Jose) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: We are going to have the on-site datacenter team physically inspect this server to ensure there are no issues. The server may go offline for one more time shortly, but should be stable thereafter. We will update once this happens.

UPDATE: We are actively looking into this.

UPDATE: We are still troubleshooting this server with the on-site datacenter team. We appreciate your patience and will update once we have additional information to share regarding this node.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN101KVM

We are aware that NYRN101KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE: As this node appears to be experiencing additional symptoms, we are going to have the on-site datacenter team further investigate this physically. We will update with more information shortly.

UPDATE: We've identified the hardware issue and it has been fixed. This node is now back online and appears to be stable. We'll continue to keep a close eye.

27th October 2024

New York Datacenter OUTAGE - NYRN101KVM

We are aware that NYRN101KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

26th October 2024

Atlanta Datacenter OUTAGE - ATL138KVM

We are aware that ATL138KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter DIMM Replacement - CHI105KVM

As a follow up to https://status.racknerd.com/incident/2490 - we will now be taking CHI105KVM offline to replace the faulty DIMM. This should be back up momentarily.

UPDATE: We are still working on this, there may be a motherboard related issue.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Ashburn Datacenter OUTAGE - 7950XASH102

We are aware that 7950XASH102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter OUTAGE - CHI105KVM

We are aware that CHI105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE: It looks like this server may have a bad DIMM, we are working with the facility hands to replace the bad DIMM on this server. It may go offline for a brief moment one more time and after that, it should be stable.

Los Angeles DC-02 OUTAGE - LAXSSD930nerd2DC02

We are aware that LAXSSD930nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

25th October 2024

Miami Datacenter OUTAGE - MIA1000 Shared Hosting Server

We are aware that MIA1000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Dallas Datacenter OUTAGE - DAL107KVM

We are aware that DAL107KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN120KVM, NYRN121KVM and NYRN156KVM

We are aware that NYRN120KVM, NYRN121KVM and NYRN156KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRYZEN102

We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

24th October 2024

New York Datacenter Outage - NYRN101KVM (One KVM VPS Node in New York )

We are aware that NYRN101KVM (one KVM VPS node in New York ) is experiencing network connectivity issues. We are currently looking into this node further.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Atlanta Datacenter outage - ATL115KVM

We are aware that ATL115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

23rd October 2024

Dallas Datacenter Outage - DAL165KVM (One KVM VPS Node in Dallas )

We are aware that DAL165KVM (one KVM VPS node in Dallas ) is experiencing network connectivity issues. We are currently looking into this node further

UPDATE: This is now resolved. It was a network related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.