All systems are operational

About This Site

To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

A hypervisor or node (these terms mean the same) is a single physical server that hosts multiple virtual private servers (VPS).
RackNerd operates hundreds of physical nodes/hypervisors within each datacenter location.
We maintain rigorous standards for our status page updates. Any service disruption, even if limited to a single node among hundreds in a location, is promptly reported on our status page to ensure full transparency.
In our commitment to full transparency, we diligently report all known issues or maintenance activities on this status page, even if it is a scheduled maintenance or a non-customer impacting event. This ensures you have comprehensive, up-to-date information about our infrastructure status at all times.

Interpreting Status Meanings

"Operational": This means all nodes are fully operational. There are no service disruptions on any of the physical servers in the respective location.
"Partial Outage": This typically indicates an issue with one or a small number of hypervisors in a location, not the entire datacenter. 99% of the time, this affects only a single hypervisor/node out of our entire infrastructure in that location. In such a case, most customers in that location are unaffected.
"Major Outage": This rare status indicates an issue affecting the entire location.

For VPS Customers

To find out which node your VPS is on, please watch our YouTube video tutorial by clicking HERE
Compare your node name with any reported issues in the detailed status updates below.

Important Notes

Individual hypervisor issues are not indicative of a location's overall performance. Most incidents remain isolated to specific node(s) without impacting the entire facility.
If you suspect there is an issue and the location is marked as operational, please read this guide.
For detailed information on current or past issues, please scroll down to the "Past Incidents" section to view the status updates for specific nodes.

North America

Los Angeles DC-02

Operational

Los Angeles DC-03

Operational

Utah Datacenter

Operational

San Jose Datacenter

Operational

Seattle Datacenter

Operational

Chicago Datacenter

Operational

Dallas Datacenter

Operational

New York Datacenter

Operational

New Jersey Datacenter

Operational

Atlanta Datacenter

Operational

Tampa Datacenter

Operational

Ashburn Datacenter

Operational

Montreal Datacenter

Operational

Miami Datacenter

Operational

Europe

London Datacenter

Operational

Amsterdam Datacenter

Operational

Frankfurt Datacenter

Operational

Strasbourg Datacenter

Operational

Asia

Singapore Datacenter

Operational

Past Incidents

30th October 2024

No incidents reported

29th October 2024

Los Angeles DC-02 OUTAGE - LAXSSD821nerd2DC02

We are aware that LAXSSD821nerd2DC02 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRYZEN106

We are aware that NYRYZEN106 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 OUTAGE-LAXSSD3017nerd3DC02

We are aware that LAXSSD3017nerd3DC02 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: We are still actively working on this, as the node appears to be exhibiting additional symptoms, related to RAM or motherboard. We will update once more information is available.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE:We are aware that LAXSSD3017nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

28th October 2024

New York Datacenter OUTAGE - NYRN199KVM

We are aware that NYRN199KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE - 7950XSJ300

We are aware that 7950XSJ300 (one of our Ryzen VPS nodes in San Jose) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: We are going to have the on-site datacenter team physically inspect this server to ensure there are no issues. The server may go offline for one more time shortly, but should be stable thereafter. We will update once this happens.

UPDATE: We are actively looking into this.

UPDATE: We are still troubleshooting this server with the on-site datacenter team. We appreciate your patience and will update once we have additional information to share regarding this node.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN101KVM

We are aware that NYRN101KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE: As this node appears to be experiencing additional symptoms, we are going to have the on-site datacenter team further investigate this physically. We will update with more information shortly.

UPDATE: We've identified the hardware issue and it has been fixed. This node is now back online and appears to be stable. We'll continue to keep a close eye.

27th October 2024

New York Datacenter OUTAGE - NYRN101KVM

We are aware that NYRN101KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

26th October 2024

Atlanta Datacenter OUTAGE - ATL138KVM

We are aware that ATL138KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter DIMM Replacement - CHI105KVM

As a follow up to https://status.racknerd.com/incident/2490 - we will now be taking CHI105KVM offline to replace the faulty DIMM. This should be back up momentarily.

UPDATE: We are still working on this, there may be a motherboard related issue.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Ashburn Datacenter OUTAGE - 7950XASH102

We are aware that 7950XASH102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter OUTAGE - CHI105KVM

We are aware that CHI105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE: It looks like this server may have a bad DIMM, we are working with the facility hands to replace the bad DIMM on this server. It may go offline for a brief moment one more time and after that, it should be stable.

Los Angeles DC-02 OUTAGE - LAXSSD930nerd2DC02

We are aware that LAXSSD930nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.