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About This Site

To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

Interpreting Status Meanings

For VPS Customers

Important Notes

Past Incidents

4th July 2024

New York Datacenter OUTAGE - NYRN230KVM

We are aware that NYRN230KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

3rd July 2024

Strasbourg Datacenter Scheduled Maintenance - Strasbourg Datacenter

A scheduled maintenance window event is currently ongoing in our Strasbourg datacenter, which impacts 5x physical hypervisors in this location (FR115nerd3KVM, FR116nerd3KVM, FR117nerd3KVM, FR118nerd3KVM, and FR119nerd3KVM). Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details.

This maintenance is now in progress, and being actively worked on. We will update this status incident once fully resolved.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 OUTAGE - LAXSSD4031nerd6DC02, LAXSSD4041nerd6DC02, LAXSSD4039nerd6DC02 and LAXSSD4038nerd6DC02

We are aware that LAXSSD4031nerd6DC02, LAXSSD4041nerd6DC02, LAXSSD4039nerd6DC02 and LAXSSD4038nerd6DC02 are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

2nd July 2024

San Jose Datacenter PDU Outage Impacting Several Host Nodes in San Jose

We are aware that several of our KVM VPS host nodes in San Jose (particularly: SJ220KVM, SJ168KVM, SJ171KVM, SJ112KVM, SJ177KVM, SJ156KVM, SJ111KVM, SJ110KVM, SJ108KVM, SJ176KVM, SJ109KVM, SJ107KVM) are offline.

This appears to be a rack PDU related problem.

We are currently looking into this further with our datacenter provider in San Jose. We will share an additional update once available.

Update: The nodes SJ220KVM, SJ168KVM, SJ171KVM, SJ112KVM, SJ177KVM, SJ111KVM, SJ108KVM, SJ109KVM, SJ107KVM, SJ176KVM, SJ156KVM and SJ110KVM are already up and running.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE- 7950XNY206

We are aware that 7950XNY206 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE-SJ220KVM,SJ168KVM

We are aware that SJ220KVM, and SJ168KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is SJ220KVM now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE: This is SJ168KVM now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter OUTAGE-CHI116KVM

We are aware that CHI116KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE-SJ112KVM

We are aware that SJ112KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

1st July 2024

Miami Datacenter OUTAGE-MIA1000 Shared Hosting Server

We are aware that MIA1000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter OUTAGE-CHIRYZEN105

We are aware that CHIRYZEN105 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Atlanta Datacenter ATL105KVM (One KVM VPS Host Node in Atlanta)

We are aware that ATL105KVM, one of our KVM VPS host nodes in Atlanta, is still experiencing issues, even after our latest maintenance performed on this node.

Our team is currently troubleshooting this node further and we're diligently working towards implementing a permanent resolution here. In the meantime, you may experience intermittent availability/connectivity on this node. We appreciate your patience and apologize for any inconvenience.

UPDATE: We have determined that the best resolution path in this case would be to "drain" this hypervisor and retire it, by migrating all VMs over to a new and stable hypervisor. We are working on migrating all VMs hosted on this server over to another hypervisor (ATL141KVM) to help ensure stability. No IP changes will be needed and all data will be migrated intact seamlessly. Unfortunately, we are unable to provide an exact ETA for individual migrations but we expect all migrations from ATL105KVM -> ATL141KVM to be completed within the next 24-48 hours.

You can watch this video to learn what node name your VPS is hosted on: https://www.youtube.com/watch?v=YXZhXkjSSdg -- once it no longer shows "ATL105KVM" you will know the migration has been completed for your particular VPS instance.

UPDATE: We are making significant progress and a majority of the VMs that were hosted on ATL105KVM have already been successfully seamlessly migrated over to ATL141KVM. There is a small handful we are still working on at this time. We anticipate a complete resolution to this matter by today.

UPDATE: All migrations have been completed to ATL141KVM, and ATL105KVM is now officially retired and put out of production. We are now closing this incident as resolved. If you are still experiencing any issues, or if you have any questions, please feel free to open a support ticket.

New York Datacenter OUTAGE - NYRN114KVM

We are aware that NYRN114KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Dallas Datacenter OUTAGE - DAL116KVM

We are aware that DAL116KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN101KVM

We are aware that NYRN101KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

30th June 2024

San Jose Datacenter OUTAGE - SJ171KVM

We are aware that SJ171KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRYZEN105

We are aware that NYRYZEN105 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

29th June 2024

Los Angeles DC-02 OUTAGE - fiber9

We are aware that fiber9 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: The server itself appears to be powered on and online, but there appears to be some network routing issues with the IP range allocated to this server, which is causing some incoming/inbound connections to the server to fail. We are currently investigating this further with our upstream provider.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Ashburn Datacenter Network Connectivity Issues -- Ashburn Datacenter

We are aware of a partial network outage impacting our Ashburn datacenter location.

Our upstream provider is currently investigating this further and we will have additional information shortly.

UPDATE: The issue has been addressed, and things are back up and stable in Ashburn at this time. We will be closing this incident out as resolved. Please reach out if you are still experiencing any issues or if you have any questions.