Past Incidents

The below email has been sent to all affected customers via email.

DATE: Friday, August 23, 2024

START TIME: 10:30 AM Los Angeles Time (UTC-7)

END TIME: 1:00 PM Los Angeles Time (UTC-7)

Hello,

Specialized electricians will be performing power maintenance on electrical circuits within cabinets located in the nerd5 section of the Los Angeles DC-02 datacenter. While we have allocated a 2.5 hour maintenance window to allow extra room for any unexpected complications, we anticipate the work being completed quite faster than the stated end time.

SERVICE:

This maintenance is crucial to ensure future service continuity and stability. The work involves upgrading and reinforcing the power distribution units (PDUs) and electrical feeds to the nerd5 section cabinets. This proactive measure will enhance the resilience of our power infrastructure, reducing the risk of unexpected outages and improving overall system reliability.

IMPACT OF WORK:

During this time frame, physical host nodes (also referred to as "hypervisors") in the nerd5 section will be powered off and then powered back on as the circuit maintenance is completed.

IMPACTED NODE(S):

This maintenance will affect all nodes/hypervisors within the nerd5 section of RackNerd's Los Angeles DC-02 datacenter. You are receiving this email as our system has detected you have one or more VPS's located within the nerd5 section. To identify if your VPS is hosted on an affected node, please check if your node name contains "nerd5". For instructions on how to find the node name your VPS resides on, please refer to this video: https://www.youtube.com/watch?v=YXZhXkjSSdg

If you have any questions or concerns, please feel free to email [email protected] and we would be more than happy to assist you.

NOTE: This status incident is currently marked as resolved to serve as a advance notice (notification was also sent via email). We will create a new status incident again when the maintenance window is active on August 23, 2024.

We are aware that LAXSSD6015nerd7DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

As a follow-up to https://status.racknerd.com/incident/2249 - please be aware that there is currently a scheduled maintenance event which impacts the following physical hypervisors:

P70LAKVM, P007LAKVM, P33LAKVM, P006LAKVM, P019LAKVM, P50LAKVM

We will update this status incident once the maintenance window has concluded. We anticipate this coming back online within the next 30-60 minutes. Thank you for your patience.

UPDATE: These should be back online shortly, affected cabinets are starting to get transitioned over to the temporary power feed now.

UPDATE: Significant progress is being made and a majority of these mentioned nodes are already back online. We'll update once this is fully concluded.

UPDATE: This should now be completed and these nodes are now back online. If you are still experiencing any issues, please feel free to open a support ticket and we'll be happy to assist.

A scheduled maintenance window event is currently ongoing within one of our cabinets in our New York datacenter, which impacts 2x physical hypervisors in this location (NYRN141KVM and P48NYKVM). Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details.

This maintenance is now in progress, and being actively worked on. We will update this status incident once fully resolved.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that Fiber 13 Shared Hosting Server is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that CHI111KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that LAXSSD7001nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that LAXSSD850nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that NYRN199KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

A scheduled maintenance window event is currently ongoing within one of our cabinets in our New York datacenter, which impacts 2x physical hypervisors in this location (P005NYKVM and NYRN145KVM). Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details.

This maintenance is now in progress, and being actively worked on. We will update this status incident once fully resolved.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DAL114KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that SG1000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.